Good morning listers. I have found this list to be very interesting and helpful, especially after aquiring my M20 in early June. It offers an opportunity for users of Blazie equipment to help each other as well as to complain about recurring problems and service but I want to throw my two cents worth in for saying how much I value my M20. I have used devices with Braille displays since 1982 when I began with the VersaBraille P2B which had keys far noisier than the M20. Then I went to the VersaBraille VB2 Plus with the rubber membrane keys that were quiet but eventually the machine had to be taken apart so the area under the membrane area of the switches under it could be cleaned. I also continue to use a Navigator which had some sticky pins until I found out how to clean the display. Now I'm using the M20 and I kbnow it is only a few months old, but I used it last night to take minutes for our local amateur radio club and it worked fine and with the small size makes it much more portable than what I have been using. So, I may have my problems down the road but for now, I think the M20 is a great tool for the uses I put it to! Regards, Herb Essenburg