Ok I'll write these out how I hear them using Jaws 4.02. Keep in mind that different screen readers, not to mention different versions of the same screen reader, read things differently. I have mine to only say some punctuation... >(1) This is " . . . So I'm not terribly concerned >for you. My grandfather's got real senility, okay? >Last week he said to me, 'Vivian put the popcorn >outside.' . . . I hear that as: dot dot dot so I'm not terribly concerned for you my grandfather's got real senility, okay? Last week he said to me, apostrophe Vivian put the Popcorn outside. apostrophe dot dot dot. >(2) " . . . So I'm not terribly concerned for you. My >grandfather's got real senility, okay? Last week he >said to me, 'Vivian put the popcorn outside.' . . . This one I hear exactly the same. Natasha & Fossey Guidingpaws@xxxxxxxxxxx