Greetings; I am new to volunteering. I have been a bookshare user for years and as a Blind person I find the service to be wonderful at providing options and availability for reading a wider selection of books. I recently experienced a situation in which I was able to secure permission from an author and publisher to obtain a copy of a book to be submitted in electronic form. I explained the service that bookshare offers and overcame any concerns/questions that the author had. Yet my enquiries to Bookshare pertaining to a procedure for completing this process seem to be either ignored (I have sent multiple emails and voicemails that go un answered), or when I talk to a Bookshare representative on the phone I am given a noncommittal/non-interested response. Why would this be? Why is scanning the only option if a proofed electronic copy can be obtained? -Kevin To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.