Hi Lori, That's a great question. Bookshare ranks the books it processes according to their difficulty as Level 1 through 5. We typically send all level 4 and 5 books to outsourcers as these are the most labor intensive texts to work on (such as reference books). Many student requests are also typically sent to outsourcers in addition to a large proportion of all the books that Bookshare purchases in-house. (The books that we purchase are very loosely classified as books that enhance reading experience - so they cover a wide range of subjects, genres and tastes). Also outsourcers are responsible for addressing a large number of the book quality issue reports - we send them a large proportion of these titles for reprocessing where needed. Hope that helps answer the question! All good things, Pavi From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Lori Castner Sent: Monday, June 22, 2009 10:47 AM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Outsourcing Books Hi, this question is really for Pavi, but I thought others would be interested in her answer. My question is: How are the books chosen that go to the subcontractors or put another way what criteria are used to determine which books go to the outsourcers? I hope this question has not been asked before. Thanks. Lori Castner