Hey Jana, I went back to the site (Independent Living). They had a Contact Us section. Here are phone numbers and email addresses, including one for product instructions. This certainly sounds like you: *For customer service issues or problems on orders already placed, please contact: fran@xxxxxxxxxxxxxxxxxxxxx* Phone Numbers Technical Support: (516) 937-1848 Fax: (516) 937-3906 E-mail For help locating a product or for *specific information about a product, how it works*, size, color, etc., please contact: *can-do@xxxxxxxxxxxxxxxxxxxxx* HTH Cindy __________________________________ Yahoo! FareChase: Search multiple travel sites in one click. http://farechase.yahoo.com To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.