Actually, I'm mift. I had volunteered to to the work and wanted the points to go with it. Just kidding. That was a fantastic job bookshare. Thanks. Bob ----- Original Message ----- From: EVAN REESE To: bksvol-discuss@xxxxxxxxxxxxx Sent: Monday, May 11, 2009 11:06 PM Subject: [bksvol-discuss] Re: INGATHERING, Hey, now, that's customer service! Evan ----- Original Message ----- From: Bob To: bookshare volunteer discussion Sent: Monday, May 11, 2009 6:36 PM Subject: [bksvol-discuss] INGATHERING, I received the following book report response from Bookshare Subject: book quality report Thank you for your book quality report on "Ingathering." Our converter stripped out the chapter headings. We have notified our engineering team so they can make a fix to ensure that this doesn't happen in the future. In the meantime, we have fixed "Ingathering," which you may download a new copy of at: https://www.bookshare.org/browse/book/79347/Ingathering? Happy Reading, Bookshare.org. As you may recall, this is the book I was complaining about missing story titles recently. Good work Bookshare, and thanks. As Pavi delights in saying "all good things". Bob ----- Original Message ----- From: Lindsie Verma To: rwiley@xxxxxxxxxxxxx Sent: Monday, May 11, 2009 4:59 PM Subject: book quality report Thank you for your book quality report on "Ingathering." Our converter stripped out the chapter headings. We have notified our engineering team so they can make a fix to ensure that this doesn't happen in the future. In the meantime, we have fixed "Ingathering," which you may download a new copy of at: https://www.bookshare.org/browse/book/79347/Ingathering? Happy Reading, Bookshare.org