Oh, you did help. Since we have to login, maybe our account preferences have to be reset. And no, you don’t have to have a device plugged into your computer. You should be able to download BRF files to your computer after setting your preferences. Thanks, Sue S. From: Nadia Cioffi Sent: Monday, June 13, 2011 2:05 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: Downloading BRF sue g, I'm unable to, but I don't have brl supported devices plugged into my computer. I didn't know if that changes things, but I've never been able to seance I got an account with book share. I thought I was just me b/c no one said anything until now sorry I can't be more help, Bookword101 On Mon, Jun 13, 2011 at 2:42 PM, Sue Stevens <siss52@xxxxxxxxxxxx> wrote: Hi group, Is anyone else unable to download a BRF file? Thanks, Sue S. -- Nadia E-mail: cioffi.nadia@xxxxxxxxx -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1382 / Virus Database: 1513/3701 - Release Date: 06/13/11