[bksvol-discuss] Re: Benetech's Unresponsiveness?
- From: "Paula and James Muysenberg" <outofsightlife@xxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Thu, 31 Mar 2005 14:41:48 -0600
Hi, Marissa,
I know it must be frustrating to suddenly find a bunch of messages about
lack of responsiveness, but there is a history to the page number subject,
with which you may not be familiar. This is perhaps the third time (or more)
that the page number issue has come up. Bookshare has known for at least a
year or two that many users need page numbers, and the reasons have been
given repeatedly. As far as I recall, there has been no official response,
whenever this subject has arisen. College is only a distant memory for me
now (grin), but I can certainly see the need for students to have page
numbers.
I like your idea of developing some kind of system to try to keep good
suggestions from falling through the cracks. I would be glad to help, if
possible, and I'm sure a lot of other volunteers would, too.
One thing I think Bookshare should keep in mind: I think when people
find something they really like (e.g., Bookshare), but see needed
improvements, they tend to complain. In our desire to see a good service
become even better, we may not always express the kind of appreciation we
should.
If no one liked the service, however, there would probably be no users
around to fuss about the flaws. The folks I've talked to who really didn't
like Bookshare just didn't bother resubscribing. I think Bookshare is about
the best thing since chocolate, but I may not always remember to say that,
when I write to ask what happened to a book I submitted (smile).
Thanks for all you are doing--and for all you would do, if you had the
resources.
Regards,
Paula
----- Original Message -----
From: "Marissa Mika" <Marissa.M@xxxxxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Thursday, March 31, 2005 1:38 PM
Subject: [bksvol-discuss] Re: Benetech's Unresponsiveness?
> Hi Folks,
>
> I leave the list for 15 hours to eat, sleep, and drive to DeAnza college
> to pick up 10 GB worth of Tiffs of textbooks and science fiction books
> to put up on Bookshare.org, only to return to harsh allegations of
> Benetech not listening to our users and being responsive to your
> requests.
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