This message was posted by Rod or Sharon on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/2/422.html#000003 Sherri, You haven't given us enough information to be able to help. I would suggest running the Melco Ampass design. Use a 44cm X 30cm hoop. Find the design in C drive--Program Files--Melco Embroidery Systems---Amaya---Test Designs---Ampass Load this design and run it by assigning colors 1 thru 16. Run at 1200 spm and make sure the presser foot is down. Use two layers of medium to heavy weight backing and hoop tightly so the backing is snug in the hoop.... This will tell you if the machine is the problem or if the design you are dealing with is the problem. Rod Springer Amaya tech & trainer =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================