This message was posted by The Embroidery Authority on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/754.html#000001 Linda, Was this a new XT or a refurbished? Is the presser foot set too high? In Amaya OS, is the thread feed lower limit set to "1"? (Click on SETTINGS, THREAD FEED) Are the hoop arms loose? Are the red pinch rollers lubricated? Are the needles installed correctly? Have you tried a different bobbin spool and even a different bobbin case? What version of AMAYA OS software are you running on this newer Amaya XT? You can find this by clicking on HELP and then ABOUT. The number will look like "7.00.115". Ed =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================