This message was posted by Mary on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/2/573.html#000012 Here's a curious question....those of you getting good or great service from Melco, do you own more than one machine? Those of you feeling ignored, do you only own one machine? I heard through the grapevine when I bought my machine that Melco gives more attention to those companies that own many machines. I get a weekly email listing their sales, but I never have my salesman checking in with me. And what about updates on the software? Are they free updates? I didn't know there were free updates I just assumed one would have to pay for the updates. By the way, I only own one machine and I am on the east coast. It may not sound like it, but I am extremely happy with my machine, but am quite disappointed with Melco's website. I think they lose a ton of business to other suppliers, because of such a user-unfriendly website. =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================