This message was posted by Steve on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/4.html#000007 My parents purchased a Melco in 1993 and it was thier first machine. They added a second Melco around 1998 and have been happy with the service and the machine. I purchased an older used one (not an Amaya, it is an EMT model which came out just before the Amaya did) for myself a couple years ago and the machine has been very good. I can only talk about Melco's service and not the Amaya but I have had no complaints except no toll-free number for service but most companies make the customer pay for the phone call. There are a couple people on this list that use several different brand machines so maybe they can help with comparing other companies. Ernest uses several different brands including some Amayas and has been in embroidery longer than anyone else on this list so he would be able to give you some good input. =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================