[amayausers] Re: Lemon- Tom I agree
- From: Kushnerick <bkushner@xxxxxxxxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Tue, 19 Sep 2006 20:06:29 -0600
Anand
Glad to hear that Melco is getting involved and I am sure they will fix
these machines problems for you ...... maybe even complete machine
replacement if necessary. I do not know you personally but do know you
through a number of embroidery groups and when you say a machine has a
problem ..... then it has a problem.
It is unlikely that Melco can / will compensate you for the down time
and frustration you have endured because of your Amaya problems [and
only an embroiderer can understand what that is like] but in fairness to
them, there are some very good people involved with Melco in one
capacity or another .... including some in this group. Now I have
criticized some of the things that Melco has done [just my opinion] but
I have never doubted their dedication to improving the Amaya or
satisfying their customers. To those in this group who are involved with
Melco, my hat is off to you for the help you provide.
Good luck and hope things work out well for you, your machine and business.
Bob
.
Kesavan wrote:
>I agree I don't believe in Frivolous litigation. Litigation is the last
>resort. I called Melco they were very polite and said they would look
>into replacing my machine.
>
>Given the short time you have been in the embroidery business I am not
>surprised that you have not heard of Toyota Embroidery machines. The
>Toyota I was talking about was an embroidery machine and not a car. No I
>did not sue Toyota they agreed that the machine had a defective main
>board and replaced the whole machine free of cost. That was 12 years
>ago. I have family who have been in the rag trade for generations. Hand
>embroidery, Jacquard machines, tape machines I have played amongst in my
>knickers.
>
>I am not talking about thread breaks or missed trims or software issues
>that any one would experience as a newbie . I am talking about a machine
>that has been dead before. A machine that is at the moment making
>strange clicking and grinding noises. I am talking about techs invading
>my shop floor (4 days in the short life of this machine and not having
>it fixed right) and my not being operate my other two four heads
>efficiently because of that. Is Melco going to compensate me for the
>loss of not operating my other two four heads efficiently because the
>Amaya broke down?
>
>I agree believe that these forums are there to help people. Help people
>with embroidery, machine and software defects. I have contributed too
>with my two cents where ever I could.
>
>I thank you for your advice.
>
>Best regards
>
>Anand
>
>
>
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