[amayausers] Re: HP computers/customer service
- From: "John Yaglenski" <john@xxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 7 Feb 2007 10:49:09 -0500
I don't know - that was my point ;)
Anyway, one of my favorite computers is my HP that I got on sale last year -
black Friday special - $99 complete - computer, printer, mouse, speakers,
keyboard. Of course, it was $99 to have it shipped to me (you couldn't pick
it up in the store). But for $198, I had a computer - and with the simple
addition of a stick of memory for $39, it's run fantastic.
A tip when dealing with HP support - try the web chat feature. I was able
to solve my issues quickly that way without waiting on hold - and both times
I had a question, it got handled quickly.
JOHN
-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Genie Zenowich
Sent: Wednesday, February 07, 2007 10:35 AM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers] Re: HP computers/customer service
Thanks, John.
What's a girl to do? I'm glad you're experiences with HP have been good. I
should have asked you all before I dove in!
Is anyone on in Cinncinati? I'm driving to Lexington, KY from Columbus this
afternoon and hear you all have 6.5 inches of snow? Are 71 and 75 open?
Thanks,
Genie Zenowich
----- Original Message ----
From: John Yaglenski <john@xxxxxxxxxxxxx>
To: amayausers@xxxxxxxxxxxxx
Sent: Wednesday, February 7, 2007 9:27:21 AM
Subject: [amayausers] Re: HP computers/customer service
See. We could turn this isnto how useless "x" computer company is easily.
We use dell where I work as the "IT Guy" and I can't stand them. I have had
more pore power supplies and motherboards go this year... plus I am not
enthralled by their support.
I think once you get your computer from HP, you will be happy with it even
if your sale experience isn't the best. I have an HP and Compaq here at
home among the other 7-8 machines running.
But I wont bore you with details. Of all the computers I have owned (and I
have owned most major brands) - I have liked my sony machines the best
(though they are usually 20% more expensive than other brands).
-----Original Message-----
From: amayausers-bounce@xxxxxxxxxxxxx
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Genie Zenowich
Sent: Wednesday, February 07, 2007 9:21 AM
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers] Re: HP computers/customer service
Thanks, Steve. In my 'day' job, the company I work for uses Dell as well.
Now I see why! I have a Latitude D600 provided by my work, but will feel
more comfortable working on emboidery business on my own equipment. Be well
and stay warm!
Genie Zenowich
Columbus, Ohio
----- Original Message ----
From: Steve Cohen <steve20832@xxxxxxxxxxx>
To: amayausers@xxxxxxxxxxxxx
Sent: Wednesday, February 7, 2007 8:44:55 AM
Subject: [amayausers] Re: HP computers/customer service
As someone who has worked in IT for the past 15 years and owns several
Dell's (Also the company I work for only uses Dell computers, we have 5000
Dell workstations and laptops and another 400 Dell servers), I highly
recommend them. As a large business, we get a call center in the U.S. but
Dell's home support is in India. I am lucky enough to call them a couple
times a week for business issues but when I had a problem with my home
computer, the business guys helped me out as well when my video card went
out and I quickly found out how useless the support in India is. For the
most part, the Dell's are trouble free, most problems I fix are the user
causing the problem. ;)
Steve
From: Genie Zenowich <blackhurstneedleworx@xxxxxxxxx>
Reply-To: amayausers@xxxxxxxxxxxxx
To: amayausers@xxxxxxxxxxxxx
Subject: [amayausers] HP computers/customer service
Date: Wed, 7 Feb 2007 05:07:21 -0800 (PST)
Sorry folks, this is a rant. You can delete this now if you're not
interested in my experience with HP.
Yesterday, I got on line to order a notebook and a lot of other stuff and
placed an order for over $2000 of stuff. They wrote back and said they had
received my order, but couldn't process it because my bank wouldn't okay it,
to call my bank, and then call them at xxxxxxxxx. I called the bank, they
released the money, and then tried to call the number HP had given me. They
put me on hold for 15 minutes and I decided by that time that if they
couldn't answer a sales call any faster, I didn't want to buy from them, so
abandoned the call. I went back into their e-mail and wrote to cancel my
order. Then I went on line with Dell and got a better deal and fast service.
This morning I wake up to "Your HP order has been shipped." What a pain. I
had to call all over the world to get the answers I needed which are long
and complicated and mostly hard to understand because until they routed me
back to the US, I really couldn't understand the folks answering the phone.
I felt badly
asking them to keep repeating what they said, and they got frustrated at
having to say the same thing over and over again, but finally they got tired
of it and transferred me on to the next hard to understand person. Ah, well,
I now have a Fed Ex delivery coming and I'll be out of town. I'll have to
arrange for them to come out and pick it up and send it back. What a pain!
So.... If you're thinking of buying anything from HP, I'd suggest you
reconsider. I don't even want to imagine what their service after the sale
is!
I think the best customer service I've ever gotten was from Rod and Sharon
Springer when they came out to service my red prince, Stitch. They came when
they said they would, they did what they said they would and a great deal
more than I could ever have wished for. If you ever have a chance to have
the Springers in your shop, you are truely blessed. It's like having Mr and
Mrs Santa come to visit, or your very own genie in a bottle. Every time I
work with a customer, I think of my role models in customer service, Rod and
Sharon Springer.
Warm Regards to You All,
Genie Zenowich
Columbus, Ohio
===========================================================
The AmayaUsers Mailing List
Website: http://www.amayausers.com
Discussion Board: http://www.amayausers.com/boards
Subscribe/Unsubscribe: http://www.amayausers.com/list
===========================================================
===========================================================
The AmayaUsers Mailing List
Website: http://www.amayausers.com
Discussion Board: http://www.amayausers.com/boards
Subscribe/Unsubscribe: http://www.amayausers.com/list
===========================================================
_________________________________________________________________
Turn searches into helpful donations. Make your search count.
http://click4thecause.live.com/search/charity/default.aspx?source=hmemtaglin
e_donation&FORM=WLMTAG
===========================================================
The AmayaUsers Mailing List
Website: http://www.amayausers.com
Discussion Board: http://www.amayausers.com/boards
Subscribe/Unsubscribe: http://www.amayausers.com/list
===========================================================
===========================================================
The AmayaUsers Mailing List
Website: http://www.amayausers.com
Discussion Board: http://www.amayausers.com/boards
Subscribe/Unsubscribe: http://www.amayausers.com/list
===========================================================
===========================================================
The AmayaUsers Mailing List
Website: http://www.amayausers.com
Discussion Board: http://www.amayausers.com/boards
Subscribe/Unsubscribe: http://www.amayausers.com/list
===========================================================
===========================================================
The AmayaUsers Mailing List
Website: http://www.amayausers.com
Discussion Board: http://www.amayausers.com/boards
Subscribe/Unsubscribe: http://www.amayausers.com/list
===========================================================
===========================================================
The AmayaUsers Mailing List
Website: http://www.amayausers.com
Discussion Board: http://www.amayausers.com/boards
Subscribe/Unsubscribe: http://www.amayausers.com/list
===========================================================
Other related posts:
