This message was posted by MJ on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/cgi-bin/ultimatebb.cgi?/topic/1/1182.html#000013 Hi everybody! Thought I'd give an update on my XTS. First, Melco sent Allen Baumgartner (no charge since in first 90 days after purchase), who was great and he explained a lot to me and answered all my questions! I'm the type that has to learn the logic behind everything then I can trouble shoot better when something goes wrong. He's from Dekalb, IL which is not that far from Chicago. It ended up that one of the cables that move the trimmer had come off. I couldn't see it because I had not taken off the rear cover of the tubular arm. Also, the bracket (or whatever it's called) that holds the trimmer/selector mechanism was out of adjustment. He found quite a few other things out of adjustment, which must have been that way when I received it brand new from the factory. Even the "air tubes" were all crazily crisscrossed, which made them come off occasionally when moving the head from needle to needle. So, I'm happy to report that all is trimming good and I'm also getting way better results a nd way less thread breaks, etc!!! So my love for my machine is coming back - Yeah! So many problems were happening previously and I kept thinking I was doing something wrong! But there's a good side to that situation -- I always say, the more problems you have, the more you are forced to learn! I'm gradually depending more on the XTS rather than my Brother as I get more proficient. Still having the issues sometimes with the TTF, but if I have a file that won't open in AOS 10, I go back and save it in .exp format, and other workarounds that I've discovered. It still doesn't like some of my .pes files, but I'm getting the feeling that the two machines "think" totally differently, so a .pes file doesn't stitch out as well as an original .ofm. And/or it's my digitizing and it's something that I can "get away with" on my Brother, but the XTS is a little more "fussy." :) Well, just wanted to give an update. Thanks to all who helped and gave advice. This group's knowledge/experience is invaluable to me, and I hope to be a good, contributing member for years to come! (You guys don't know me as well as I know all of you, because I've been reading every post for over a year now!) All the best, MJ, Everything Embroidered =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================