I just wanted to let everyone on this list know what a great guy Frank Davis is, if you didn't already know!!! I posted last Friday about replacing my rotary hook and not knowing if the timing was correct. Well Frank contacted me and spent over 2 hours on the phone walking me through everything in the hook timing procedure! Wow! And to top it off, we are on the west coast and Frank is on the east coast, so by the time we were done it was in the wee hours of the morning, his time. Good news is that after going through Frank's guidance, our machine works better than it ever has - less thread breaks and much smoother. We had a few rush orders that had to get in the mail before Christmas and Frank saved us! Frank if you ever come out Seattle way, you have made friends for life and you have to come visit. Thanks so much, Larry and Greta All Star Embroidery Duvall, WA