Hi Scott, turn the PC on. Press and hold F8 immediately after the Toshiba logo disappears. A startup menu will appear. Select Last Known Good Configuration. Let's know if that worked. Cheers Barry. > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On > Behalf Of hotscot72 > Sent: Thursday, January 27, 2011 10:28 AM > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] startup problem. > > Hi guys, My daughter is having the following problem with her Toshiba > laptop > vista system. > > When turning on the Toshiba laptop. A black screen, then an error > messageappears, windows fails to startmessage. > Tfwo options now appear: 1. Launch startup repair or start windows > normally. > > In choosen the repair option. > The repair runs, and then the Microsoft screen appears with the cursor, > then > a gray screen with a black box appears, on the top of the screen > appears the > following: x windows system32drvload.exe. > This message stays for ages, and then a gray screen appears, with just > the > cursor. > > After sometime the following appears: > System recovery options, installed program cannot start, click ok to > turn > off computer. > > When asking my daughter about the first time she noticed something was > wrong, she informed me she first saw this problem after she installed > software for her Blackberry mobile phone on the laptop. > > Please help if you can, > > Billy > > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq