[access-uk] Re: helping my friend with his pc
- From: "Adrien Collins" <adriencollins22160@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 2 Aug 2014 22:08:14 +0200
Hi
Yes I have them both.
Regards
Adrien
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Jonathan H
Sent: Saturday, August 02, 2014 9:53 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: helping my friend with his pc
Two tools I always start with:
http://www.piriform.com/ccleaner/download/standard
and
https://www.malwarebytes.org/mwb-download/
Don't forget http://support.microsoft.com/fixit/ specifically
http://support.microsoft.com/mats/Malware_Prevention/en-us which will
"Diagnose and fix Windows security settings for IE, Windows firewall,
group policy, Registry, UAC; check Windows Update and antivirus
software status.
Then run windows update and you're done :)
(usually, that is!)
On 2 August 2014 20:41, Shaun O'Connor <capricorn8159@xxxxxxxxx> wrote:
> if your browser is pointing to 127.0.0.1 as seems to be the case then
> basically what has happened is that rather than pointing to the internet,
> your browser is pinting at the local machine( usually referred to as
> localhost) and is often used in vpn software to mask your true ip address.
> so a look at the browsers network settings woud be a good port of call as
> well.
>
> On 02/08/2014 20:22, Adrien Collins wrote:
>
> Hi George
>
> It is windows 7 home, it has been identified as a malware
> problem, I will be fixing it on Monday all being well, I
> have downloaded several tools to do the job, hopefully I can
> get it working again, it is a form of malware that blocks
> the internet access and I believe puts in its own ip
> address, I think 127001 or something like that. Not clever
> to not use anti-virus, but I will do my best with it but if
> not I'll try other suggestions, I have got stinger by
> MacAfee, and several other programs to clean the system,
> after I have cleaned it I will try and make it as secure as
> I can.
>
> Regards
>
> Adrien
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of George Bell
> Sent: Saturday, August 02, 2014 1:24 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: helping my friend with his pc
>
> Hi Adrian,
>
> You don't mention what operating system is being used.
>
> My first suggestion would be to get one of the free
> anti-virus programs installed on to a USB flash drive on a
> good system. If I'm not mistaken ESET (and others) do free
> trails, although better to buy if they can afford it.
>
> By running the program from a flash drive initially, it
> should avoid many of the issues which could arise if
> actually installed to a suspect system.
>
> Once you are satisfied that the system is clean, I suspect
> the other problems have more to do with local settings.
>
> George.
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Adrien Collins
> Sent: 01 August 2014 19:18
> To: 'access uk'
> Subject: [access-uk] helping my friend with his pc
>
> Hi
>
> I went to see my friends today and I offered to help him
> with his desktop, it is in a bit of a mess, I found he has
> no antivirus on it, he is receiving e-mails but nothing else
> can connect to the internet, he opens up internet explorer
> and it says proxy server not connecting or something like
> that. I am a bit concerned as he has been running it like
> this for several weeks, I know he has taken a big risk. The
> problem is neither his wife or he really understands
> computers. I am going up there to help Henrietta with her
> laptop but I will not risk putting my hard drive on his pc
> as I have a lot of year's of work and files on it. I cannot
> work out why he is receiving e-mails but nothing else. He
> connects to the internet via satellite, his desktop is the
> primary pc. It connects via Ethernet cable direct to the
> router. Henri's laptop connects ok. I can fix software
> problems but not hardware, I have given them the number of
> the local pc engineer. To be honest I think he has taken a h
> uge risk not having any antivirus on it. I have just told
> them not to transfer any files between his pc and her laptop
> in case there is a virus, have I done the right thing? Is
> there anything I can do to fix this or should I leave it to
> someone with more experience? I wonder if it needs wiping
> and reloading just in case of a virus. It has been too long
> now. He uses his pc for internet banking and all kinds of
> things financial, I am very concerned.
>
> Regards
>
> Adrien
>
>
> I use BullGuard to keep my computer clean.
> Try BullGuard for free: www.bullguard.com
>
>
>
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