[access-uk] apple software
- From: "Derek Hornby" <derek.hornby_uk@xxxxxxxxxxxxxxx>
- To: "Access-Uk@Freelists. Org" <access-uk@xxxxxxxxxxxxx>
- Date: Sun, 20 Apr 2008 13:14:30 +0100
Hi All
The following question and answer form the Observer 20 April 2008
I downloaded an official free piece of Apple software, but it
failed. The screen indicated that the software had been
corrupted. My computer froze and I had to pay an Apple repairer
£75 to get it working again. Apple will accept no responsibility
for the problem.
DH, Tonbridge, Kent
(the reply)
Consumer law protects anyone who buys faulty goods, but a legally
binding contract must involve some cost, so there is no
protection for faulty items that come free.
Anyway, Apple denies that its software caused your problem. It
checked your computer's configuration and blames third-party
software. You deny having non-Apple software and your repairer is
certain the Apple software caused the problem. Apple has, though,
offered you a choice of Apple software worth £150 as a
goodwill gesture, which you are happy to accept.
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