Hi Adrian, Personally I would try to get him to download Belarc Advisor from http://www.belarc.com Try it yourself, so once you are on that page, go to the "Free Download" link and download and install it. You will end up with a report which you can save, which tells you just about everything you need to know about your system, processor, memory, disc drive configurations, including all the software installed, updates, missing updates, CD keys, memory and all sorts. Once you have done it yourself, it should be easy enough (I hope) to talk him through the process to do that himself, and send you the resultant detail file. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Adrien Sent: 25 May 2009 09:49 To: 'access uk' Subject: [access-uk] Windows version Hi I am helping a friend with his computer, I need to know what version of windows he is using and which service packs he has installed, what is the easiest way for me to get this info, he is not computer literate. I am helping him over the phone. Regards Adrien You can get me off list at: adriencollins06@xxxxxxx or adrien_collins@xxxxxxxxxxx Or adrien.collins@xxxxxxxxx Speakon is a free fully self-voicing accessible multimedia program for the visually impaired, find out more by downloading the software from: http://www.a-technic.net/speakon.htm You can join the speakon user group by sending a blank e-mail to: speakon-subscribe@xxxxxxxxxxxxxxx ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq