[access-uk] Unable to delete messages from Windows Mail

Hi all.
I've been unable to delete a number of messages from Windows Mail. I visited my message store and deleted the store as well as my in-box, but on re-boot, JAWS announces Microsoft Mail, Storage Recovery, and gives me all the messages back. I've attempted to delete these messages a number of times, but they just keep on multiplying.
A list member from Blind VISTA advises me to turn Windows Restore off, undertake the task, then turn it back on again. 

I've a couple of questions;

1.  Can anyone tell me how to turn Windows Restore off.
2.  Can anyone tell me how to delete and re-install Windows Mail, and
3, Can anyone shine any light on why when I want to delete a message, Windows is saying, "An unknown error has occurred" 

Fingers crossed that someone can come up with the answer.

Thanks in advance.

Best wishes.
Andy. 

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