Jim, I have had this problem in the past, delete it through the menu, under the edit menu. Regards, Mike ----- Original Message ----- From: jim To: access-uk@xxxxxxxxxxxxx Sent: Friday, July 09, 2010 11:52 AM Subject: [access-uk] Stuck email in the in box. Hi List, I have an email from "mail delivery sub system delivery status report" that is stuck in my in box on outlook express. I've tried to delete it but it won't budge. I get the notification "windows encountered an unknown error" Anyone know how to get rid of this email? I'm using jaws9 with vista premium Thanks Jim ome premium.