Douglas, Aha! You've just explained why it said the same thing about my email address. I couldn't figure it out, but I did subscribe to Freedom a while back. Luckily I've got other email addresses, so it didn't slow me down too much, glad you've hit upon the reason though! Regards, Léonie. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Douglas Harrison Sent: 24 June 2007 16:34 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] SAtoGo problem Having tried the 10 minute demo I decided to sign up for a trial account. All went well until it told me that someone else already had the same telephone number as myself. This seemed highly unlikely, but on thinking about it I remember that I did try Freedom Box a long time ago, but decided that I did not need most of the features although I was quite impressed with System Access. And my log in details were on an old computer and no longer available. Clearly the Serotec servers have a long memory. Short of moving house or changing my phone number I seem to be shut out. Any ideas? Although I am a long term Hal user I thought it was a good opportunity to evaluating SA in some difficult areas. Douglas -- Douglas Harrison ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq