Hello Simon, Ok thanks for this it might do some good and there again they
might not take any notice of the complaint as no doubt they have heard it
all before, I shall make sure they understand that I for one don't like
being treated like a kid of eight or older.
----- Original Message -----
From: "simon.dowling" <simodowl@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, November 23, 2005 2:32 PM
Subject: [access-uk] Re: RNIB complaints Department
hi andy, see below:
RNIB's aim is to provide quality services for blind and partially sighted people. We welcome your comments or complaints about our services. You can help us understand where we need to improve.
Getting it right
We always want to improve, but we need your help. Please tell us when you think we've done well, or when we've failed to live up to our promises. We will listen to your comments and learn from our mistakes. If you tell us something is wrong we will follow our complaints procedure. We will:
a.. keep a copy of your comments
b.. tell the right people in RNIB
c.. let you know what action we have taken
d.. try to resolve any complaint as soon as possible
e.. explain our complaints procedure.
Get in contact
You can make a comment or complaint in any way that suits you: by telephone; in writing; in braille; via email; on tape; in person or through someone acting for you.
You should directly contact the service or part of RNIB you have been dealing with.
If you are unsure who to speak to, the RNIB Helpline (helpline@xxxxxxxxxxx / 0845 766 9999) may be able to help you.
For comments or complaints about products and publications contact Customer Services, email cservices@xxxxxxxxxxx or telephone 0845 702 3153 (minicom 0845 758 5691).
----- Original Message ----- From: "andrew shipp" <andrew-shipp4@xxxxxxxxxxxx>
To: "access-uk" <access-uk@xxxxxxxxxxxxx>
Sent: Tuesday, November 22, 2005 1:48 PM
Subject: [access-uk] RNIB complaints Department
Hello All, Can anyone tell me if the RNIB has a general complaints department? if so do they have an email address to contact them? many thanks for your help with this.
Regards
Andrew Shipp
Located Northampton UK
Contact details
Home phone +44,0,1604 517007,
Mobile Orange network 07891809892
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