Hi, Thought someone might be interested to know that the problem I had related to the display adaptor which is common in Dell laptops. It's a Mobile Intel(R) 945GM Express Chipset Family (XDDM), and this machine appears to have two. Originally S and S advised turning off one of the adaptors, and at that time it did appear that JAWS liked that better. It appears that Outlook did not! Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593