for what it's worth, exactly the same has happened to me. You know that if you right arrow, you'll open up the collapsed thread of emails on a particular subject. It's quite a good usability feature once you get the hang of it. I'd urge you live with it a while before you cancel it. You might find it's better than the stream of consciousness email trail you are used to. ----- Original Message ----- From: m smith To: access Sent: Friday, August 20, 2010 6:26 PM Subject: [access-uk] O E Problem Hello On my Netbook I have Windows XP and the latest version of JFW. Over the last couple of days, some of my in-coming messages are saying Collapsed. I don't know why this has suddenly started to happen. Any advice would be most welcome. Thank you. Margaret Smith