[access-uk] Re: NO ITV AUDIO DESCRIPTION ON OCCASIONS
- From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 6 Apr 2005 21:06:00 +0100
Tony,
We're talking about a failure of audio transcription last Wednesday,
30th March, so (as far as I know) a Monday doesn't come into the
equation.
However, there was another evening, within the past couple of months,
but I didn't note that time.
I will probably let the list know of any further failure, in case people
want to take it up and/or comment further to me.
I hope though that I'll hear from ITV and that the problem will be
solved - well, at least until the next time!
Cheers. Thanks also for your info. Maybe it'll all tie together some
time.
--
Carol
carol.pearson@xxxxxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Tony Cretney
Sent: Wednesday, April 06, 2005 6:39 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: NO ITV AUDIO DESCRIPTION ON OCCASIONS
Hi Carol
I have Sky+ and on several occasions have found that the recordings from
ITV
1 have failed. The dates and programmed mentioned in your current mail
tally with the dates and times of programmes that have failed to record
on
the Sky+ system. Coronation Street first transmission failed to record
on
Monday night, but the second programme was recorded in the usual way. I
wonder if you could tell me if the audio description was on for the
first
programme of Coronation Street. I am beginning to think that the lack
of
audio description and the failure to record on the Sky+ system is due to
a
problem of transmission which is one and the same. Could you let me
know
privately off list, dates and times when audio description fails, so
that I
can assess whether the failure of audio description and that of Sky+
recording are due to one and the same fault. If this proves to be the
case
then there are a lot more people being affected by the one fault than
just
those who are using the audio description and therefore this fact may
well
induce ITV to make a more strenuous attempt to correct the problem.
Many thanks
Tony Cretney
Email rac@xxxxxxxx
----- Original Message -----
From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, April 06, 2005 5:07 PM
Subject: [access-uk] Re: NO ITV AUDIO DESCRIPTION ON OCCASIONS
>
> Hi Brian and all interested,
>
> I've written to ITV, as I said I would, and will let you all know the
> outcome, or any progress.
>
> I wrote fairly strongly, being very annoyed that some of us had
> already called with information that audio description had been
> interrupted because it was obvious that they had taken no notice of
> such calls and they hadn't called me back, as requested.
>
> I wrote:
>
> I write in respect of the above service and a telephone call I made to
> your Customer Services on 4 April 2005.
>
> I explained at this time that there appeared to have been no audio
> description of the programmes "Coronation Street" and "The Bill" on
> Wednesday 30 March 2005, nor had any apology been given for this. (In
> addition, I had learned that others have called with similar
> complaints of the lack of audio description on other occasions during
> the past two months and, although I had not contacted ITV until
> yesterday, there was one other occasion on which I noted there had
> been no audio
> description.)
>
> I spoke to a lady who insisted "Well, there may have been . . . this
> might have been the reason . . . it could have been . . ." etc and
> seemed to make many excuses but give no proper reason or offer any
> apology. I asked to speak to someone with more authority and she said
> someone might be able to call me back. (This, I regret, did not
> happen!)
>
> Although her reasoning was that it may well have been that work was
> being carried out and the signal therefore lessened, at 7:30-8PM in
> the evening I doubted this and, in any case, even with some
> interference it is quite usual still to pick up the audio description.
>
> We have had cause to discuss this on a blind person's internet mailing
> list and I have received at least three comments from others who, on
> occasions, have not received the audio description expected and all
> three confirmed they did not have audio description on 30 March 2005.
> As some of us use the Preview service and others have SKY TV, and we
> live in different parts of the country - it appears neither my
> particular area or my way of accessing audio description is
> significant here. I can therefore only conclude that there was no
> audio description transmitted on 30th March and that, so far as I am
> aware, no apology was given either before or after any programmes
> affected.
>
> I therefore also conclude that ITV must consider this a "secondary
> service of no real significance", especially as others have telephoned
> before me but without any positive outcome.
>
> I would now appreciate a response to this message and suggest that it
> would be at least courteous to offer an apology before showing any
> programme which is not audio described and which was scheduled to be
> described for us. I look forward to hearing from you.
>
>
> --
> Carol Pearson
> carol.pearson@xxxxxxxxxxxx
>
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
> Behalf Of brian andrews
> Sent: Wednesday, April 06, 2005 3:32 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: NO ITV AUDIO DESCRIPTION ON OCCASIONS
> Importance: High
>
>
> Hi Carol
> it was me, I have freeview and sky. and an in Essex
> Please E-mail me off list and I will phone you.
> Brian.
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On
> Behalf Of Carol Pearson
> Sent: 04 April 2005 10:34
> To: access-uk@xxxxxxxxxxxxx
> Subject: NO ITV AUDIO DESCRIPTION ON OCCASIONS
>
>
> Hi All,
>
> Forgive this post but I can't recall who wrote to me last week to
> agree that they didn't have audio description last Wednesday for
> "Coronation Street" or the bill. The person who wrote also said this
> had happened before and they'd reported it to ITV.
>
> I have since called ITV and had a very much less than satisfactory
> conversation with a person on the Help Desk who agreed she "may be
> able to get someone to call me".
>
> I intend to take this matter further, since her reasons were all
> supposition and nothing factual, and she had no attention of agreeing
> that there should be apologies at the very least. Therefore, if I
> don't have a call back today I shall be emailing them tomorrow.
>
> I'd be most grateful though if anyone who missed the audio description
> last Wednesday of either "The Bill" or "Coronation Street" could get
> in touch and give me the following answers:
>
> 1) Do you have Freeview or Sky?
>
> 2) In which area of the country do you live? and
>
> 3) Do you know which aereal signal you are picking up?
>
> Any further help on this would be most appreciated.
>
> Thanks.
>
>
> --
> Carol
> carol.pearson@xxxxxxxxxxxx
>
>
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
>
> --
> No virus found in this incoming message.
> Checked by AVG Anti-Virus.
> Version: 7.0.308 / Virus Database: 266.9.3 - Release Date: 05/04/2005
>
>
> --
> No virus found in this outgoing message.
> Checked by AVG Anti-Virus.
> Version: 7.0.308 / Virus Database: 266.9.3 - Release Date: 05/04/2005
>
>
>
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
>
> *************************************************************
> This email has been scanned by the Manxnet Mail Plus anti-virus
> system. http://www.manx.net/mailplus
> *************************************************************
>
*************************************************************
This email has been scanned by the Manxnet Mail Plus anti-virus system.
http://www.manx.net/mailplus
*************************************************************
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.9.3 - Release Date: 05/04/2005
--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.9.3 - Release Date: 05/04/2005
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
