Hi everyone, I am the one with the troubles with Jaws and Outlook Express. As a reminder, I am using a brand new laptop with the demo of Jaws 9.0. I have contacted Freedom Scientific about Jaws not reading the email address that is auto-populated as I type it in and they say that the problem is not common, which means that it does indeed happen, and perhaps the settings on my computer are not correct, which they are. That was basically the end of their support. I am curious now as to what everyone's experience is with technical support after their products are purchased and installed. Also, anyone have any experience with Windows Eyes? Thank you, Michelle ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq