You're absolutely right. As far as I am concerned, their site is not accessible. No user could be expected to know that the option form appears at the bottom of the screen unless a specific instruction is contained on the web page to advise the user. We shouldn't have to guess what happens or seek sighted assistance when the unexpected happens. If the menu section links achieve nothing for us, that needs to be sorted - they could be properly employed as same page links which take us to the desired section on the page.
Accordingly, I think we should still press the web site to make it easier to use.
Paul On 03/04/2014 04:08, vanja@xxxxxxxxxxx wrote:
I'm sorry I'm replying with delay to this, but wasn't really monitorrying this list properly lately. I now know what confused me and to a degree it is my fault for perhaps not exploring properly. They have obviously changed the site recently. You say: 4. The next page which loaded up contained their whole menu, split into sections, each section marked as a navigable heading - just what you would expect. The contents of each item within a section are laid out in a table which you can navigate in the usual way. Again, very accessible. This was not how one used to navigate the menu sections. Before the heading of the first menu item, there are links to different sections of the menu. Once you would click on the link to a particular menu category only that category of the menu E.G. starters would display, where as now all menu sections are displaied as headdings and one does not have to click on the link even though the links are there. So what happened to me was that even though I would click on the link for whatever section I might want, I would see the first item of their menu as a heading rather than the one that I wanted. Granted I should have checked and have gone further down the page to and would have noticed that other menu sections are already there without a need to click on them. Thanks for pointing this out. Of course have I never used the site before I would have probably explored it and realised what you found, but because I was used to the prior layout I just thought that the menu selection w as not updating properly. That, of course, doesn't mean that comments we made regarding their site shouldn't be taken in to the account and most certainly a website shouldn't be as complicated to use, but it is good to know that it is actually usible. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Paul Warner Sent: 28 March 2014 22:40 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Hungry House Using NVDA with Firefox on a Win 7 64 bit laptop, I actually managed (eventually) to compile an order from different sections of a menu. I think I know what the problem is and believe there is an easy way to address this. Here is what I found: 1. On the home page of HungryHouse.co.uk, the cursor immediately went into focus mode in the box where you type your postcode. Once entered, all of the results were completely accessible. 2. You can filter the results by selecting the link which corresponds to the type of cuisine you are after. I chose the Chinese filter. 3. Pressing h to jump by headings, I quickly landed on the results which showed that 8 Chinese restaurants deliver to my address. I pressed enter on the link which was the name of the restaurant I usually order from. So far, so accessible. 4. The next page which loaded up contained their whole menu, split into sections, each section marked as a navigable heading - just what you would expect. The contents of each item within a section are laid out in a table which you can navigate in the usual way. Again, very accessible. 5. My first item to add to the basket was a combination starter from the Starters section. The name of the dish was announced as clickable but the second column had a link for its price. I pressed enter on the price link. 6. The basket is actually a section at the bottom (in screen reader terms) entitled 'My Items'. I set a placemarker at this point since I would be coming back to the order list a few times. I found the combination starter in the list of ordered items along with a running total. 7. Back up to the omelettes section and pressed enter on the price for a shrimp omelette. Back down at the order list, this showed that the second item had been added and the total had updated. So far, no problems. 8. Back up to chicken dishes for a chicken with ginger and spring onions. Clicked on the price. This item did not show up in the order list. This looks like the problem which has been reported in this thread. 8. The solution. What is happening in relation to some, but not all, dishes is that the selected item is not being added immediately to the order but a separate form is displayed right at the bottom of the page. You can jump straight to this form by going to the bottom of the web page or by pressing the number 6 on the long number row since this new section is the only one at heading level 6. This new section is displayed to ask you if you want to add rice, chips etc. and to specify the quantity. There is an Add button in this form and selecting this clears the form and places the selected dish in your order list. So, you might find that selecting some dishes will result in the item being placed immediately in the My Items order list which you should check every time you select a dish. If the selected dish is not displayed in the order list, then go down to the new form at the bottom of the page, make any relevant additional selections and then select the add button. I did not go beyond the point of compiling what would be a normal order for me but since I found everything accessible, at least after noticing the temporary query form at the bottom of the page for some items, I have no reason to think that accessibility would suddenly be broken at checkout (but you never know). Now that you know that you should be looking for a form at the bottom of the menu page if your selection does not appear in the order list, you should be able to compile an order. Good luck! Paul On 28/03/2014 20:24, Kevin Cussick wrote:Yes you shouldn't have to go out and get an I phone just to use this site! On 28/03/2014 15:25, vanja@xxxxxxxxxxx wrote:That may be the case that the app is accessible, but it doesn’t mean that the website shouldn’t be. *From:*access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] *On Behalf Of *Ibrahim Gucukoglu *Sent:* 28 March 2014 15:13 *To:* access-uk@xxxxxxxxxxxxx *Subject:* [access-uk] Re: Hungry House Hi If you have an iPhone, iPod or iPad you can use the app, it's much easier and our use hungryhouse all the time when I want a takeaway so I have no reason or cause to complain about the service. Sent from my iPhone On 28 Mar 2014, at 14:52, <vanja@xxxxxxxxxxx <mailto:vanja@xxxxxxxxxxx>> wrote: Interestingly they have just sent me a survey about what I think of their website and how they’re doing. They will certainly not get a positive feedback. Granted their competitors http://justeat.co.uk site has still a lot of room for improvement as well, but at least I can use it. *From:*access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> [mailto:access-uk@xxxxxxxxxxxxx] *On Behalf Of *Vincent Thacker *Sent:* 28 March 2014 12:32 *To:* access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> *Subject:* [access-uk] Re: Hungry House Sounds like a good one for Web Pages That Suck. http://www.webpagesthatsuck.com/ As you indicate, even the HTML is way off. The W3C validator finds 125 HTML errors, plus many warnings. Term 1 fail! Vince. ======================================== Message Received: Mar 28 2014, 09:11 AM From: "Jonathan H" To: access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx> Cc: Subject: [access-uk] Re: Hungry House Wow - where do I even begin to start with this mess. I'm a sighted user mainly using Chromevox for learning and testing, and it wasn't at all accessible. I did eventually manage to get to the results, but it required endless tabbing, and the results are not presented as a list. Not only is there no use of even the most basic ARIA accessibility markup, there isn't even the most basic correct use of HTML tags, markup and landmarks. Literally everything is wrong with this page, not just from an accessibility viewpoint but also the encoding is wrong, the developers have no clue how to optimize, the markup is appalling - well, I'll leave you to draw your own conclusions from the test report results below, but bearing in mind this won Dragons Den funding, I'll bet the site developers charged tens of thousands. ALL pages fail on almost all basic accessibility checks at http://try.powermapper.com/Reports/2c6d61ee-683d-47f1-b825-60dc8d6473eb/report/map.ACC.htm. And according to accessibility guideline checker http://achecker.ca, that one menu page you mentioned has 499 definite problems and 1032 potential problems. The offficial W3 validator shows 65 hard fail errors. http://validator.w3.org/check?uri=http%3A%2F%2Fhungryhouse.co.uk%2Fta keaways%2Fsouthwark-waterloo-bermondsey-borough-se1&charset=%28detect +automatically%29&doctype=Inline&group=0 It also has a mobile version of the site, but again this fails and is a navigation nightmare. Have a try if you have any more luck with this - I didn't get far on Chromevox. http://hungryhouse.co.uk/~m/takeaways/fulham-parsons-green-sw61lg/Ind ian/0-20 On 27 March 2014 23:02, wrote: > Hello listers, > > > > Has anyone recently tried to use http://www.hungryhouse.co.uk with any > screenreader. For various reasons that are not particularly relevant at the > moment I temporarily only have access to jaws. When clicking on a restaurant > you are presented with the menu. At the top there are several menu > categories E.G. starters, main dishes, ETC. Below the list of various menu > categories there is a currently selected category shown as a heading and one > can choose to add dishes from that particular category to their basket. When > you first click on the restaurant a menu category is chosen as a default > (usually starters or often 'most popular'). Normally, as I said, you need to > click on another menu category to change it, but from recently, at least > with jaws 15 if I click on another menu category, it doesn't actually change > it. As an example if clicking on http://hungryhouse.co.uk/chamisse-lebanese > the default category when you first click on the restaurant is 'most > popular', if I click on anything else such as starters or main dishes when I > go down to the heading the focus still stays on 'most popular'. I tried > using jaws cursor to click on to the different category, but this didn't > help. I wonder if anyone else had same issues. > > > > As I said, using latest version of jaws 15 and latest version of IE 11. I > also wonder if this really is a screenreader issue or if this is some sort > of issue with the website so if anyone is on here that does not use > screenreader it would be interesting to report, because if this can be done > successfully without a screenreader, or maybe even with other screenreader > this may be a jaws specific issue rather than the website. Obviously it > would be interesting if this happens with other browsers. One solution might > be to run IE in compatibility mode, but I didn't use to have problems with > this site on IE 11 before, though of course developers might have changed > something in the code to make this not function properly in IE. > > > > Anyway, if anyone can test it both with jaws and another > screenreader/browser please let us know. > > > > Thanks. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx <mailto:access-uk-request@xxxxxxxxxxxxx> ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx <mailto:access-uk-request@xxxxxxxxxxxxx> with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
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