Tricky one Debbie. Can you get a pair of eyes to hand? If so, try tapping the F8 key repeatedly immediately after you switch on. If you are VERY lucky, it may come up (though NOT SPEAKING) with a menu, at least one item of which will be "Start in Safe Mode". Again if you are very lucky, it may recognise that the SR3 installation is incomplete, and offer a means of recovery. George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Debbie Palmer Sent: 13 October 2008 14:01 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Help fatal error Hi Sadly I was downloading service pack 3 the other day and the computer went off, it got to the stage where it said on the screen completing installation performing clean up. Now when I switch the machine on it just says fatal error is there anything I can do or is it the end of the machine? Any advice would be appreciated. Debbie you can contact me on: email: wadham.house@xxxxxxxxxxxxxxxx skype debs1965 msn: wadham.house@xxxxxxxxxxxxxxxx aim screen name wadham house Vonage phone No: 01392 346351 Mobile: 07930 332608 __________ Information from ESET NOD32 Antivirus, version of virus signature database 3517 (20081013) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq