[access-uk] Re: Help Please! Jaws won't work on new computer with Vista
- From: "Michelle Brandt" <michellebran@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Mon, 14 Apr 2008 16:52:32 -0500
Hi everyone, I am the one with the troubles with Jaws and Outlook
Express. As a reminder, I am using a brand new laptop with the demo
of Jaws 9.0. I have contacted Freedom Scientific about Jaws not
reading the email address that is auto-populated as I type it in and
they say that the problem is not common, which means that it does
indeed happen, and perhaps the settings on my computer are not
correct, which they are. That was basically the end of their
support. I am curious now as to what everyone's experience is with
technical support after their products are purchased and installed.
Also, anyone have any experience with Windows Eyes?
Thank you,
Michelle
On Mon, Apr 14, 2008 at 3:46 AM, Gemma <gemmabh@xxxxxxxxxxxxxx> wrote:
> Hi, I'm just hoping somebody will be able to offer some advice. I've been
> using a lap top with XP on it for a long time, and I use Jaws. But that
> machine has basically had it, so we bought a new one with Vista. I
> understand that all machines now come with Vista as standard and a few
> people had told me it would work more or less ok with Jaws, so we put on the
> new machine, down loaded a Jaws demo to see how it was, but we've never
> managed to get it working properly.
> Now I doubt that this is to do with a clash with Vista as such, but it seems
> Jaws is clashing with some software on that machine, because although Jaws
> is set to come on automatically at start up, it never does. And usually,
> though not always, there is a message on the screen at start up which says
> "Toshiba flash card failed to initialise" (the lap top is Toshiba). What
> usually happens sometime while my partner's using the machine is that Jaws
> will suddenly decide to come on, for reasons best known to itself!
> So here we are with this lap top which I just can't use!
> I thought I'd ask here in case the error message meant anything to somebody
> here who knows about these things!
> With best wishes
> Gemma
>
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