E ----- Original Message ----- From: Eleanor Burke To: bcab@xxxxxxxxxxxxx ; access-uk@xxxxxxxxxxxxx Sent: Thursday, December 18, 2008 7:21 PM Subject: The Open University On-Line I am a student with the Open University. This university prides itself on its equal treatment of all students and on its on-line distance learning. This year I studied for a Certificate in English Law. The results came out on 9 December, only I got no examination result. When I heard the results were out I looked on my Home Page, this is how the Open University communicates with students. We go on-line to our Home Page where we read notices relating to our courses and get our exam results this way. I followed the link to Examination Results on my Home Page and the next Window that opened informed me that my result was still Pending. This was very strange as all students had their results. In all the years I have studied with the Open University I have never heard of examination results being Pending. I attempted to contact the Open University by telephone and was put through to the Examinations Office. An answerphone there said that students should refer to their Home Page for further information relating to their Examination results. Please note I am not quoting the message on the answerphone bverbatum ut stating its content. I then e-mailled course Managers and the head of the Law Faculty Prof. Garry Slaplper. Prof Slapper did not reply to my e-mail. I made it quite clear that I was a blind student and had no examination result while other students hadf been given their results on-line. I thought that maybe due to my visual impairment I was simply having difficulty in accessing my results and felt sure one of the Managers would get back to me to talk me through how to navagate my Home Page. At least I thought they would get someone from the Disabled Student's Office to assist me in case it was a matter of me being unable to navagate my Home Page correctly. No such help was forthcoming. In fact all I met was a total wall of silence and even those that did e-mail me said they were referring the matter to the Examinations Office. Then one Manager e-mailed me and said I should follow the information on my home page. So much for her understanding of blind people and their use of the Internet. I wonder how she would have done herself with no vision and under stress not having an examination result when all other students did. IThis comment from a lawyer. I decided that as nobody at the Open University would take a call from me about my exam results, or the lack of them, and nobody would give me any constructive information through e-mail, all I can do is watch my home page every day or twice a day. Next thing I know when I go on to my Home Page, Examination Results has been removed altogether. I tried to explain to the Open University that as a Disabled student I really needed some answers as I actually feel now I am being discriminated against. Why shouldn't I have my results like all other students. They will not tell me how many disabled students got no result this year nor will they tell me if able-bodied students in my group got a Pending result. I want to bring this issue to the attention of Disabled groups as the Open University is a form of distance learning and depends heavily on the use of information technology and particularly as I am left alone without any support and only advised to consult my Home Page on my computer. How much more impersonal and non-caring can the Open University get towards a disabled student? If any of you know of a pressure group concerned with disabled students and Internet Distance Learning please can you e-mail me the details immediately either through the list or off list at eleanorburke1@xxxxxxxxxx as I need to seek professional advice from those dealing with disabled people and information technology. Thank you all very much for taking the time to read this e-mail. A very distressed blind student here. I certainly will not be having a Happy Christmas this year on the basis of my Open University hard year of study. If any of you are Open University students I would also like to hear from you. Eleanor