[access-uk] Fw: PIN Alert: email alerts from the Official Chip and PIN PMO
- From: "Terry Robinson" <terry@xxxxxxxxxxxxxxxxxxx>
- To: "accessuk" <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 9 Oct 2004 07:18:01 +0100
Hi all,
Here's the latest instalment.
Cheers,
Terry
************************************************************
DESCRIBE ONLINE - MAKING IT EASIER THROUGH TEXT
Terry Robinson B.Sc
82 Albert Rd.
Crosshill
Glasgow
G42 8DR
Tel: 0141 423 2683 - Mobile: 07771 610002
Web: www.describe-online.com
----- Original Message -----
From: "Chip and PIN" <380-636-15-2221@xxxxxxxxxxxxxxxxxxxxxxx>
To: <terry.robinson@xxxxxxxxxxxxxxxxxxx>
Sent: Friday, October 08, 2004 3:01 PM
Subject: PIN Alert: email alerts from the Official Chip and PIN PMO
> PIN Alert: email alerts from the official Chip and PIN PMO
>
>
> The introduction of chip and PIN to the UK involves major changes to
technology and the payment behaviour of millions of cardholders and retail
staff. This email communicates key Programme updates to you; please forward
it to colleagues who might also be interested.
> PIN Alert: email alerts from the official Chip and PIN PMO
>
>
> ***News Headlines***
>
> One year on chip and PIN is the established way to pay in Northampton.
Northampton was the site of the world's largest chip and PIN trial last year
and is now the most mature chip and PIN environment in the UK. Read more
... (http://chipandpinpolls.ctr0.com/redirect/380-636-15-1-10ec
>
> The latest chip and PIN consumer research shows that most people feel they
should have little problem remembering their PINs. But to help those who do
struggle with their four-digit PINs, a guide
(http://chipandpinpolls.ctr0.com/redirect/380-636-15-2-1d9f featuring hints,
tips and memory tricks is now available.
>
> The PMO has produced point of sale artwork,
(http://chipandpinpolls.ctr0.com/redirect/380-636-15-3-4df to be used by
retailers and other businesses to inform customers that they are now using
chip and PIN. The artwork is available in a number of formats that can be
downloaded for printing from the website e.g. counter displays, trolley and
basket inserts, petrol pumps.
>
>
> ***Useful Information***
>
> There are a number of simple actions which can be taken by retailers now
to encourage cardholders to use PIN not signature, here are the top 3:
>
> - Train staff on key messages for customers. Retailers using chip and PIN
have found that asking "Please enter your PIN" results in far fewer
forgetful customers than if they ask "Do you know your PIN?"
>
> - Staff at point-of-sale are in a perfect position to reassure customers
that its much safer to use PIN than signatures. Some customers may feel
reluctant to enter their PIN, but research shows that once people have tried
using chip and PIN they find it easier than signing. Persuading customers to
"give it a go" and use their PINs sooner rather than later creates a real
security benefit for all cardholders
>
> - Its worth retail staff reminding customers who arent sure about using
the new technology that the PIN they use at the till is the same one they
would use for withdrawing cash
>
>
> ***Media Room***
>
> The latest chip and PIN barometer
(http://chipandpinpolls.ctr0.com/redirect/380-636-15-4-13b8 was published in
September:
>
> - Two out of three cardholders now have a chip and PIN card in their
wallets.
>
> - Comet, BP and Marks and Spencers are the latest big name retailers to
announce that they have begun to install or have installed chip and PIN in
their outlets.
>
> And in Northampton
>
> - Eighty-seven per cent of cardholders with the new cards in Northampton
have used chip and PIN
>
> - Two-thirds of Northamptons chip and PIN cardholders feel the cards are
safer
>
> - 97 per cent of respondents knew the PIN on their debit card
>
>
> ***Recommendations and Guidelines***
>
> Guideline 18 - Configuring Integrated Systems
(http://chipandpinpolls.ctr0.com/redirect/380-636-15-5-22cd has now been
added to the Reference Library. The purpose of this document is to assist
vendors to design and implement software solutions for distributed retail
systems in a way that meets both the requirements of the card schemes and ac
quirers, and allows systems to be configured with a minimum of
recertification.
>
>
> ***Questions answered***
>
> Q
>
> I am blind and have read the information on your website about the keypad
layout. Can you tell me: 1) Will the enter and delete keys always be in the
same position on the keypad, regardless of the type of terminal. It would
be convenient if they were in the positions of the hash and star keys on a
telephone. 2) Once my card has been read how do I know if the system is
ready to receive the PIN? Is there a time limit on my entering my PIN?
>
> Please do not advise me that I can opt to sign, as this would clearly be a
return to a less secure method.
>
> A
>
> You asked about the layout of enter and delete keys on PIN pads. There are
two accepted formats for the cancel, clear and enter keys. These will be
located either vertically to the right of the number keys (with cancel at
the top right) or horizontally below the number keys (with cancel at the
bottom left). All PIN pads need to follow the international standards for
terminal design, and the vast majority will have tactile features, including
a raised dot on the 5 button. Retail staff will be happy to help you
locate these keys and will help you through the process when you pay.
>
> You also asked about knowing when to enter the PIN. The member of staff
will know from their own display that the system is ready for you to enter
your PIN and will let you know at the appropriate time. There may be time
limits for entering PIN and these will vary depending on the setup of each
retailers system. However, retailers are fully aware that all customers need
sufficient time to enter their PIN comfortably and safely and should have
set their systems up accordingly.
>
>
>
>
> To send feedback or get more information on PIN Alert or the Chip and PIN
Programme, please contact us through info@xxxxxxxxxxxxxxxx or visit our
website at (http://chipandpinpolls.ctr0.com/redirect/380-636-15-6-af1
>
> You have been sent this email as a result of your involvement in the
implementation of chip and PIN in the UK. If you no longer wish to receive
PIN Alert from the UK Chip and PIN PMO, unsubscribe here:
>
http://chipandpinpolls.ctr0.com/UNSUBSCRIBE/380-636-15-SLCJ-BUBELEOFWQU-1-17ec
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