[access-uk] Re: FW: bmibaby
- From: "Jackie Cairns" <jackie.cairnsplace@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 16 Dec 2010 12:05:53 -0000
Yeah, or its so-called call centre operates in, shall we say, far-away
places!!
Merry Christmas to you and yours.
Kind Regards,
Jackie Cairns
J&M Work-Ability
jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Ankers, Dave (UK)
Sent: 16 December 2010 08:29
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: FW: bmibaby
Hi Jackie,
Well that's another airline added to my list of companies not to use, which
also includes British Airways & Ryan Air.
I have a general rule these days, if a companies name includes the word
"British", it's a good indication the service will be crap.
Merry Christmas
Cheers
Dave Ankers
I thought some of you might be interested in the message below from Samantha
at RNIB. It is interesting to say the very least!
Kind Regards,
Jackie Cairns
J&M Work-Ability
jandm@xxxxxxxxxxxxxxxxxx
www.work-ability.co.uk
-----Original Message-----
From: Fothergill, Samantha [mailto:Samantha.Fothergill@xxxxxxxxxxx]
Sent: 15 December 2010 16:17
To: Spinks, Robin; Ronksley, Andrew
Cc: Ian Lackie; jackie.cairnsplace@xxxxxxxxxxxxxx;
alexandra.bowmer@xxxxxxxxxxxx
Subject: bmibaby
Dear All
I have now received a response from BMI to my follow-up letter to them of 24
November.
You will recall that in their last letter to me they stated, with regard to
bmibaby, that customers using screen readers were unable to access the
reservations system as a result of the platform used. They went on to say
that the required upgrade that would be necessary to make the system
accessible would involve a "significant financial outlay" and so they had
come up with an interim work around that would enable customers to book via
a call centre.
In my response I stated that we did not accept that it would be
prohibitively expensive to rectify the site. I also stated that it was our
understanding that the site was previously accessible and that an upgrade
had made it inaccessible and so the cost justification was even less likely
to apply.
In their most recent response they state that the upgrade did not have any
impact on the accessibility of the system. They also state that they are in
the process of implementing a contingency solution with a number to contact
the call centre to get flights at the same price as online which will be
available from December 2010. In addition they are working with the system
provider to "deliver a more robust solution" which will allow all customers
to book flights using BMIbaby.
So, the alternative system that they said was in place is not, yet, but it
is likely to be by the end of December and they are intending to make the
site accessible by the end of March 2011. Whilst this is obviously good
news, there is no guarantee at present that they will deliver an accessible
site in March 2011.
I would welcome your thoughts on these developments. Could you also let me
know if the site was previously accessible and, if so, when the change
occurred. It might be that I have got mixed up with the flybmi site where I
know this did occur.
A very Merry Christmas to you all and I look forward to working with you in
2011.
Best wishes
Samantha
Samantha Fothergill
Senior Legal Policy Officer
RNIB
Tel. 020 7391 3292
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