[access-uk] Re: ERROR CAUSING CRASHES
- From: "Ian Macrae" <ian.macrae@xxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 28 Jan 2005 10:38:52 -0000
Hi George,
Does that mean that the problem is with Jawsvid.dll and not with the
scanner driver at all?
Cheers now.
Ian
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]
On Behalf Of George Bell
Sent: 28 January 2005 10:28
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: ERROR CAUSING CRASHES
Hi Ian,
Got at least one "T" shirt for this one, albeit it was with some
brand new NEC systems. Here's the quick-fix. (If it can be called
that!)
Install the demo version of JAWS 6, which will properly install
and properly register a new version of the JAWSVID.DLL.
Once that's done, you can either leave 6 there, or remove it in
the normal way, leaving any shared components.
George.
_____
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ian Macrae
Sent: 28 January 2005 10:08
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] ERROR CAUSING CRASHES
Hi all,
On the system at home we've recently installed an Epson
Perfection 2480 Photo scanner together with Kurzweil 1000. On a couple
of occasions subsequently we've experienced blue screen crashes. The
most recent was last night while I was scanning text in k1000 with JFW
running in the background. The previous crash occurred while my wife
was using the system with no specialist programs running. On both
occasions, the file identified as causing the problem was jawsvid.dll.
However, the diagnosis given in an error report, generated after I'd
reported the crash said that it had been caused by a driver for a new
piece of hardware. In addition to the scanner we've also recently
installed software relating to my wife's palmtop. My questions are
these.
1. If, as I suspect, it's the scanner driver which is
causing the problem, the advice is to uninstall the driver. However,
presumably this would then presumably render the scanner unserviceable.
So how should I proceed?
2. Would turning Jaws V5 off while K1000 is running be
likely to improve the situation?
3. Any other advice or suggestions to make things
better?
Look forward to hearing from you.
Cheers now.
Ian
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