Hi Barry, I'm replying to your message because I've just tried to read a message from Tristram which came in blank. Here are the answers to the questions you posed: 1. Outlook 2003 2. Plain text 3. Plain text 4. Just some. 5. from my point of view, it seems to be several different members, but it seems to nearly always be a problem with replies. for example, the e-mail that prompted me to write to you was from Tristram and he was replying to the thread headed "Onetime password Security". Although I have noticed the problem with replies from Jackie Cairns, George Bell, and one or two other members whose names I can't bring to mind at present. Alexander Shannon ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq