Hi Trace, Actually, its not downloading the installer that's the problem, that part has worked ok, the problem arises when I try to install the program on my PC. It reaches about 70% completed and then crashes and asks if I want to send an error report. I'm going to contact Amazon to see what they have to say. Jim _____ From: access-uk-bounce@xxxxxxxxxxxxx [mailto:access-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Spring Flower Sent: 30 May 2013 13:41 To: access-uk@xxxxxxxxxxxxx Cc: 'BCAB Discussion List' Subject: [access-uk] Re: Amazon MP3 Downloader not that problem but i had the problem where i'd install it and then when i tried to download my purchase it wanted me to download and install it again, went round and round in circles with that for ages, what was usingwindows 7 and internet explorer, changed to firefox and its better, may be you should go the other way and try i e. trace ----- Original Message ----- From: Jim <mailto:jwbr33694@xxxxxxxxxxxxxxxx> To: access-uk@xxxxxxxxxxxxx Cc: 'BCAB <mailto:bcab@xxxxxxxxxxxxxxxxx> Discussion List' Sent: Wednesday, May 29, 2013 10:08 PM Subject: [access-uk] Amazon MP3 Downloader Hi Folks, Using XP Home Firefox v 19 and JAWS 13 Have tried to install the Amazon MP3 Downloader 3 times without success. Each time I get an "Send error/Don't send report" message. Anyone else having similar problems? If not, advice please. Jim Williams