Ah, yes, and I came across a manual that had bits of other manuals
incorporated in it, so the manual was useless. For instance, the manual
spoke of using a named product corded or cordless, it was only cordless, and
it gave instructions on how to access the blades, it was a trimmer, which
were not for that particular model. Btw, the model number was at the top of
the manual, so this company produced it for the particular product, and so
it was not just a general manual for all their products. I rang them up and
queried this, and it led to me assisting them with a teardown of their
manual and an almost complete rewrite.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Clive.Lever@xxxxxxxxxxx
Sent: 30 April 2015 13:16
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Accessibility on Sky
Hi,
The problem with 'RTFM' is that too many manuals are written in such
technical jargon, that if Groucho Marx were alive, he'd say: "A child of
five could understand this. Someone fetch me a child of five". Worse than
that, though, I recently bought an item and encountered the worst possible
instance of an inaccessible instruction manual. They'd saved themselves the
bother of writing versions in English, French, Spanish, German, Japanese and
whatever. Instead, the instruction manual consisted of nothing but pictures
of people performing the actions - essensially, a 'silent manual'.
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
martin wilsher
Sent: 30 April 2015 13:09
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Accessibility on Sky
Accessibility is also usability. If a box is accessible from the outset, it
makes products accessible to people with poor sight, or none. For example,
good contrast, scalable fonts, plus a screenreader of sorts on a sky box
would aid sighted and blind. Also accessibility is aided by making menus
clear through good wording of options and clean interfaces which sign post
people to how to use the product, without having to consult reams of manuals
to do the simplest thing.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
lsmithso@xxxxxxxxxxxxxxxx
Sent: 30 April 2015 12:31
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Accessibility on Sky
martin wilsher writes:
, as accessibility helps
everyone, not just blind people.
