[access-uk] Re: 195 directory enquiries

hi
can I say that I had no problem using 195 with t-mob or vodafone.

did not have to register either with them, it just happened.
this was 5 years back for the voda and about 12 for the t-mob.

perhaps things have changed in the last few years.

MANY THANKS
ALAN THORPE
TEL 0114 220 7007  07961 406 739
EMAIL  info@xxxxxxxxxxxxx
WEB www.eyecan.org.uk

----- Original Message ----- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, November 16, 2011 5:33 PM
Subject: [access-uk] Re: 195 directory enquiries


Hi Damon
Well it is a bit of a performance even with Vodafone getting registered for 195, yet with 02, I had absolutely no problem. They were able to sort me out in seconds in an 02 store but when it came to Vodafone, I had to make phone calls and a form had to be completed etc etc and it took days. I expect someone somewhere at Orange will know about this or did know when 195 was introdjuced but with mobiles it is practically impossible to have a free number on them!

Eleanor
----- Original Message ----- From: "Damon Rose" <damon.rose@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, November 16, 2011 5:29 PM
Subject: [access-uk] Re: 195 directory enquiries


In case anyone's interested, I posted here a while ago that I could no
longer access 195 on Orange.

This turned out not to be entirely true.

I had moved to an iPhone and so Orange put me on an iPhone account. It
was just iPhone on Orange which I believe still won't let you dial 195;
you get an unobtainable tone if you dial it. I tried to get it unblocked
a number of times, was told it would be fine after I rebooted my phone
and an SMS message sent, but it never worked.

I went back to a regular non iPhone phone on my orange account a few
months later and, voila, 195 returned like magic.

I see no reason why Orange can't just sort out the iPhone version of
their account. Part of the issue is that most of the people on the
Orange service desk have no idea that 195 is a directory enquiries for
disabled people and I think they thought I was a bit odd and pushy, or
warped, for wanting to be able to use it.

...Damon





-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Colin Phelan
Sent: 16 November 2011 17:22
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: 195 directory enquiries

Clive, I see no reason why a 195 query would not be apppropriate for
this list as it is an access product.



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]
On Behalf Of Clive.Lever@xxxxxxxxxxx
Sent: 16 November 2011 13:31
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] 195 directory enquiries


Hello all,

please can someone tell me the right list on which to raise a
point and make a query about the 195 service?  I know it's probably OT
here, so no discussion please, just an email off-list.

Thanks,
Clive



Clive Lever
Diversity and Equality Officer
Kent County Council

Office: 01622 221163
Email: clive.lever@xxxxxxxxxxx


Kent County Council
Room 2.35A
Sessions House
Maidstone, Kent.
ME14 1XQ







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