[windows2000] Re: RES: Printer problems in Win 2K

  • From: "Brian Anderson" <BAnderson@xxxxxxxxxx>
  • To: <windows2000@xxxxxxxxxxxxx>
  • Date: Thu, 16 Oct 2003 11:55:03 -0500

hmm... try this:
stop the spooler service (net stop spooler)
go into the C:\WINNT\system32\spool\drivers\w32x86 folder and delete all the 
folders and files out of there. That'll delete your driver cache. This is 
sounding like it could be a currupt printer driver. 
See if you can open your printer folder now.
If you can, go to File, then Server Properties. Go to the Driver tab and make 
sure that all of the drivers are gone. Reinstall the printer from scratch, 
logged on as that user. 
see if that helps....

-----Original Message-----
From: Bennett, Cameron [mailto:CBennett@xxxxxxxxxxxxxx]
Sent: Thursday, October 16, 2003 09:55
To: 'windows2000@xxxxxxxxxxxxx'
Subject: [windows2000] Re: RES: Printer problems in Win 2K

Thanks for the advice, however, I can't even get the printer folders to open 
up, even in Safe Mode.





From: Eduardo Freitas [mailto:eduardofreitas@xxxxxxxxxxxx] 
Sent: October 16, 2003 9:36 AM
To: windows2000@xxxxxxxxxxxxx
Subject: [windows2000] RES: Printer problems in Win 2K

I had an OfficeJet D135 that was giving me a lot of pain when it was connected 
directly on the network. I installed the software/driver directly from the CD, 
but it just sucked up a lot of memory and made the computer slow as hell... To 
"fix" that, I just uninstalled the software and made a win 2k serve that 
printer to users. On the client side, I just installed the driver that came 
with windows instead of the driver that came with the printer. I cant send 
faxes from the local network, but it prints fine.


Eduardo Herrmann de Freitas
Indústrias Reunidas Ibéria S/A
Suporte Técnico/Administração de Sistemas
eduardofreitas@xxxxxxxxxxxx - 55-11-5501-9485

-----Mensagem original-----
De: windows2000-bounce@xxxxxxxxxxxxx [mailto:windows2000-bounce@xxxxxxxxxxxxx] 
Em nome de Bennett, Cameron
Enviada em: quinta-feira, 16 de outubro de 2003 09:30
Para: Windows2000
Assunto: [windows2000] Printer problems in Win 2K


Hi All, 

I have a laptop with Windows 2000 installed on it.  Before I deployed it I 
installed a network based printer and all seemed fine.  Now that it is on the 
clients desk, she is unable to print and I cannot open the printers folder (it 
hangs the system).  I have tried going in through the control panel etc but the 
computer still freezes up.  The only other clue I have is the spoolsv.exe in 
Task Manager is showing a large amount of memory consumption (20+ MB).

Can anyone shed any clues as to how I can fix this?  Other than thins problem 
the computer seems fine. 

Thanks in advance, 


- - - - 
Cameron Bennett 
MIS, Technical Support Specialist 
Rouge Valley Health System - Centenary Site 
phone: 416.284.8131 x4660 
pager: 416.713.0642 

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