[windows2000] Re: Problem with workstation not seeing the domain

  • From: "Chris Berry" <compjma@xxxxxxxxxxx>
  • To: windows2000@xxxxxxxxxxxxx
  • Date: Tue, 14 Oct 2003 15:13:51 -0700

From: "Martin, Eddie" <EMartin@xxxxxxxxxxxxx>
I recently took a computer and moved it from one desk to another. Once i
moved the computer, I tried to login to the network. It said that the
domain was inaccessible. I checked the Cat5 cabling in the back server room
and at the desk and both tested fine. TCP/IP is enabled to obtain an IP
automatically along with the DNS. Any reasons why this computer wouldn't be
able to see the domain? I checked the link light on the NIC card and it
seems to be working fine. I guess one step I could take is to try another
workstation at that location to see if it gets the same results when trying
to access the domain. Does anyone have any other suggestions?

Start with standard troubleshooting techniques, the problem must be either physical or software.

If it's physical, these would be good things to check:
1) Check that all cables are plugged in firmly at both ends
2) Use your cat5 tester to verify that the run is good from the nic to the switch
3) Try a different switch port
4) Try a different network card
5) Check the network jack

If the problem is software here are some good items to take a look at:
1) Do you get a ping from the loopback address
2) Is the MAC address showing up in the arp cache on the switch
3) Can you ping the server's nic
4) Are you trying to login to the correct domain (not a different one or the local machine)
5) Are you part of the correct subnet
6) Are there any routers in between, and if so are they properly configured
7) Try clearing your DNS cache
8) Are you trying to connect to the correct logon server
9) Have you tried using a staic IP address

Once you've checked all that, if it's still not working come back with more info and we'll try to help you some more.

Chris Berry
Systems Administrator
JM Associates

"We are successful when our bosses wonder what it is we do all day." -- Tim Mullen

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