Hi Cameron Did you install the printer as admin? She may not have the necessary access when she logs on. I would re-install the printer when logged on as her and see how that goes. Cheers Dan -----Original Message----- From: Bennett, Cameron [mailto:CBennett@xxxxxxxxxxxxxx] Sent: Thursday, October 16, 2003 1:30 PM To: Windows2000 Subject: [windows2000] Printer problems in Win 2K Hi All, I have a laptop with Windows 2000 installed on it. Before I deployed it I installed a network based printer and all seemed fine. Now that it is on the clients desk, she is unable to print and I cannot open the printers folder (it hangs the system). I have tried going in through the control panel etc but the computer still freezes up. The only other clue I have is the spoolsv.exe in Task Manager is showing a large amount of memory consumption (20+ MB). Can anyone shed any clues as to how I can fix this? Other than thins problem the computer seems fine. Thanks in advance, Cameron - - - - Cameron Bennett MIS, Technical Support Specialist Rouge Valley Health System - Centenary Site phone: 416.284.8131 x4660 pager: 416.713.0642 cbennett@xxxxxxxxxxxxxx Visit the new FDL web - site designed to serve you better - http://www.fdl.co.uk This message has been sent from Fuerst Day Lawson Ltd and confirms that the email has been scanned and to the best of our knowledge is free from virus infection. The unauthorised use, disclosure, forwarding or copying of this message and any attachments is strictly prohibited. If you have received this message in error, please email moderator@xxxxxxxxx This message and any attachments, which are confidential and may be privileged, are for the use of the addressee(s) only. The views and opinions expressed in this email message are the author's own and may not reflect the views and opinions of Fuerst Day Lawson Ltd.