Why is it so hard to get people to use it? When we started using our helpdesk solution, we told everyone to just email helpdesk and the ticket would be created and we would then act upon it. In fact when I get stopped in the hall and get asked a question "Hey can you fix this for me?" if I don't have a notebook to write the request down I just say email helpdesk and it will get done. ________________________________ From: windows2000-bounce@xxxxxxxxxxxxx [mailto:windows2000-bounce@xxxxxxxxxxxxx] On Behalf Of Condon, Mike Sent: Tuesday, February 28, 2006 9:27 AM To: windows2000@xxxxxxxxxxxxx Subject: [windows2000] Re: OT: freeware helpdesk software I'd agree. Our only problem is getting people to use it. -----Original Message----- From: windows2000-bounce@xxxxxxxxxxxxx [mailto:windows2000-bounce@xxxxxxxxxxxxx]On Behalf Of Jim Kenzig http://ThinHelp.com Sent: Tuesday, February 28, 2006 8:15 AM To: windows2000@xxxxxxxxxxxxx Subject: [windows2000] Re: OT: freeware helpdesk software Thanks for posting this Chris...I'll add it to my arsenal of links... I still think Liberum is the best free one out there though.... http://www.liberum.org/ Jim Kenzig <mailto:web%20at%20kenzig.com> CEO The Kenzig Group http://www.kenzig.com <http://www.kenzig.com/> Sponsorships Available! <http://www.kenzig.com/217/227/index.html> Blog: http://www.techblink.com <http://www.techblink.com/> Terminal Services Downloads: http://www.thinhelp.com <http://www.thinhelp.com/> Windows Vista: http://www.VistaPop.com <http://www.vistapop.com/> Virtualization: http://www.virtualize-it.com <http://www.virtualize-it.com/> Games: http://www.stressedpuppy.com <http://www.stressedpuppy.com/> ----- Original Message ---- From: Chris Ruggeri <> To: windows2000@xxxxxxxxxxxxx Sent: Tuesday, February 28, 2006 8:39:15 AM Subject: [windows2000] OT: freeware helpdesk software Found this looking for helpdesk and thought I would pass it on. http://www.ilient.com/download-helpdesk-software.htm <http://www.ilient.com/download-helpdesk-software.htm>
