[windows2000] Re: Hotfix Q265396 -Slow Network Performance .. .
- From: cej4108@xxxxxxxxxxxx (Charles E. James)
- To: windows2000@xxxxxxxxxxxxx
- Date: Fri, 18 Oct 2002 16:44:58 -0400
I will tell you one thing, it is and always will be up to Microsoft as to
charge or not charge...they always, always side with the charge and I have not
heard to date of anyone in our shoes not being charged.
I tried one time to request they just listen to the question and answer
chargable or nonchargable as an answer so I can decide if it is worth it for me
to provide a charge card number. They responded, give me your charge card
number and then I will listen to your question.
The time we spent hashing it out they could have listened to the question and
responded as above, hung up, and been on to another call.
I understand that if it is a long drawn out question(s) but when it is a ten
word, one line question they should at least hear it out and then let the
customer decide...
anyway...
drtester@xxxxxxxxxxx wrote:
>
>Yeah, but you have to give them your card # first, they bill you, THEN
>you can TRY to ask for your money back. Ran into this a year ago when
>trying to report a very real bug in Win2k Terminal Server, but decided
>it wasn't worth the pain.
>
>
>
>Sorin Srbu wrote:
>>
>> On Fri, 18 Oct 2002 14:00:28 +0100, Angus Macdonald wrote:
>>
>> >I've found the actual text in Technet!
>> >
>> >"NOTE: In special cases, charges that are normally incurred for support
>> >calls may
>> >be canceled, if a Microsoft Support Professional determines that a specific
>> >update will resolve your problem. Normal support costs will apply to
>> >additional
>> >support questions and issues that do not qualify for the specific update in
>> >question."
>>
>> One wonders how special the case in particular must be...
>>
>> >-----Original Message-----
>> >From: Sorin Srbu [mailto:sorin@xxxxxxxxxxxxx]
>> >Sent: 18 October 2002 13:36
>> >To: windows2000@xxxxxxxxxxxxx
>> >Subject: [windows2000] Re: Hotfix Q265396 -Slow Network Performance .. .
>> >
>> >
>> >
>> >On Fri, 18 Oct 2002 13:27:33 +0100, Angus Macdonald wrote:
>> >
>> >>I have never, ever been asked to pay for a hotfix. Just phone up, tell 'em
>> >>you need the hotfix to fix a problem and they'll email you the ftp deatils.
>> >
>> >Really? Why do they then state on the website that any request for
>> >a fix, is subject to a fee? Did I miss something in the
>> >fine-print??
>> >
>> >>-----Original Message-----
>> >>From: Sorin Srbu [mailto:sorin@xxxxxxxxxxxxx]
>> >>Sent: 18 October 2002 12:51
>> >>To: windows2000@xxxxxxxxxxxxx
>> >>Subject: [windows2000] Re: Hotfix Q265396 -Slow Network Performance ...
>> >>
>> >>
>> >>
>> >>On Fri, 18 Oct 2002 07:46:42 -0400, Rick Fogarty wrote:
>> >>
>> >>>The Q Article says it all...
>> >>>
>> >>>To resolve this problem immediately, contact Microsoft Product Support
>> >>>Services to obtain the fix. For a complete list of Microsoft Product
>> >>>Support Services phone numbers and information about support costs,
>> >>>visit the following Microsoft Web site:
>> >>>http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
>> >>
>> >>Somewhere around 30 us-bucks for a measly 20k-file is quite
>> >>annoying... Especielly when it comes to fixes MS ought to have made
>> >>free and available in the first place...
>> >>
>> >>Just my personal opinion. If you need the patch/fix though, I guess
>> >>it's worth the cost...
>> >>
>> >>>-----Original Message-----
>> >>>From: windows2000-bounce@xxxxxxxxxxxxx
>> >>>[mailto:windows2000-bounce@xxxxxxxxxxxxx] On Behalf Of suhadi
>> >>>Sent: Friday, October 18, 2002 12:56 AM
>> >>>To: windows2000@xxxxxxxxxxxxx
>> >>>Subject: [windows2000] Hotfix Q265396 -Slow Network Performance ...
>> >>>
>> >>>Any body have Q265396 hotfix, I can't find it on Microsoft website. Or
>> >>>maybe can tell me the link.
>>
>> BW,
>>
>> Sorin
>>
>> # Sorin Srbu, Systems Engineer Web: http://www.farmaci.uu.se
>> # Dept of Medical Chemistry, Phone: +46-18-4714482 >> 5 signals
>> >> GSM
>> # Div of Org Pharm Chem, Mobile Phone: +46-701-718023
>> # BMC, Box 574, Uppsala University Fax: +46-18-471-4474
>> # SE-751 23 Uppsala, Sweden Visit: BMC, Husargatan 3, D5:512b
>> #
>> # Public PGP key available on request.
>>
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--
Charles E. James, Programmer/Analyst
U. C. Berkeley, Berkeley California
http://home.earthlink.net/~bamboogrove/
Dragon's Gate Taoism
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