Yeah, but you have to give them your card # first, they bill you, THEN you can TRY to ask for your money back. Ran into this a year ago when trying to report a very real bug in Win2k Terminal Server, but decided it wasn't worth the pain. Sorin Srbu wrote: > > On Fri, 18 Oct 2002 14:00:28 +0100, Angus Macdonald wrote: > > >I've found the actual text in Technet! > > > >"NOTE: In special cases, charges that are normally incurred for support > >calls may > >be canceled, if a Microsoft Support Professional determines that a specific > >update will resolve your problem. Normal support costs will apply to > >additional > >support questions and issues that do not qualify for the specific update in > >question." > > One wonders how special the case in particular must be... > > >-----Original Message----- > >From: Sorin Srbu [mailto:sorin@xxxxxxxxxxxxx] > >Sent: 18 October 2002 13:36 > >To: windows2000@xxxxxxxxxxxxx > >Subject: [windows2000] Re: Hotfix Q265396 -Slow Network Performance .. . > > > > > > > >On Fri, 18 Oct 2002 13:27:33 +0100, Angus Macdonald wrote: > > > >>I have never, ever been asked to pay for a hotfix. Just phone up, tell 'em > >>you need the hotfix to fix a problem and they'll email you the ftp deatils. > > > >Really? Why do they then state on the website that any request for > >a fix, is subject to a fee? Did I miss something in the > >fine-print?? > > > >>-----Original Message----- > >>From: Sorin Srbu [mailto:sorin@xxxxxxxxxxxxx] > >>Sent: 18 October 2002 12:51 > >>To: windows2000@xxxxxxxxxxxxx > >>Subject: [windows2000] Re: Hotfix Q265396 -Slow Network Performance ... > >> > >> > >> > >>On Fri, 18 Oct 2002 07:46:42 -0400, Rick Fogarty wrote: > >> > >>>The Q Article says it all... > >>> > >>>To resolve this problem immediately, contact Microsoft Product Support > >>>Services to obtain the fix. For a complete list of Microsoft Product > >>>Support Services phone numbers and information about support costs, > >>>visit the following Microsoft Web site: > >>>http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS > >> > >>Somewhere around 30 us-bucks for a measly 20k-file is quite > >>annoying... Especielly when it comes to fixes MS ought to have made > >>free and available in the first place... > >> > >>Just my personal opinion. If you need the patch/fix though, I guess > >>it's worth the cost... > >> > >>>-----Original Message----- > >>>From: windows2000-bounce@xxxxxxxxxxxxx > >>>[mailto:windows2000-bounce@xxxxxxxxxxxxx] On Behalf Of suhadi > >>>Sent: Friday, October 18, 2002 12:56 AM > >>>To: windows2000@xxxxxxxxxxxxx > >>>Subject: [windows2000] Hotfix Q265396 -Slow Network Performance ... > >>> > >>>Any body have Q265396 hotfix, I can't find it on Microsoft website. Or > >>>maybe can tell me the link. > > BW, > > Sorin > > # Sorin Srbu, Systems Engineer Web: http://www.farmaci.uu.se > # Dept of Medical Chemistry, Phone: +46-18-4714482 >> 5 signals >> > GSM > # Div of Org Pharm Chem, Mobile Phone: +46-701-718023 > # BMC, Box 574, Uppsala University Fax: +46-18-471-4474 > # SE-751 23 Uppsala, Sweden Visit: BMC, Husargatan 3, D5:512b > # > # Public PGP key available on request. > > ================================== > To Unsubscribe, set digest or vacation > mode or view archives use the below link. > > http://thethin.net/win2000list.cfm ================================== To Unsubscribe, set digest or vacation mode or view archives use the below link. http://thethin.net/win2000list.cfm