• From: "Jamie Hanrahan" <jeh@xxxxxxxxxx>
  • To: wdmaudiodev@xxxxxxxxxxxxx
  • Date: Sat, 4 Sep 2004 06:39:22 -0700 (PDT)


I don't work on audio drivers yet... but I have a problem. :)

A friend of mine has an ME system on which she mistakenly used the "reset
hardware" feature of regcleaner. Most things are working, but we haven't
been able to get sound back.

The sound card is a Turtle Beach Santa Cruz, something I've configured
without trouble on at least a dozen NT, 2000, and XP systems.  Its diags
report that the hardware is detected and ok, and it actually was able to
play a sound during the second phase of the test, but the third phase
failed - "software is not responding" and "Test complete: Your SC drivers
are not functioning. To fix this problem press the reinstall drivers
button. If you already tried this unsuccessfully, press the help button
for more tips..."

Naturally we've reinstalled drivers many times (and I've tried both the
latest SC drivers and the latest WHQL ones).  Also naturally, the help is

The TBSC does show in Device Manager with the usual three devices (TBSC,
tbSC game port, and TBSC WDM) but the windows sound applet does not show
the TBSC among the available WaveOut devices. Apparently regcleaner
removed something that the installing the card-specific drivers doesn't
replace.  As I said, I don't work on sound drivers yet, so I'm not sure
what software or registry entries might be missing. (I'm not that familiar
with ME in general, for that matter.)

Naturally we don't want to reinstall ME as we don't want to lose existing
programs, settings, etc. (Does ME have a "repair installation" feature as
does XP?) I'm 96% certain that upgrading to XP would fix things right up,
and I'd prefer to see this system on XP anyway, but that's impractical at
the moment.

Any ideas?

Jamie Hanrahan
Windows Internals and Drivers Consulting, Training, and Debugging


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