[wdmaudiodev] Re: WLK tests behave VERY strange

  • From: Eugene Muzychenko <eugene@xxxxxxxxxxxxxx>
  • To: Tim Roberts <wdmaudiodev@xxxxxxxxxxxxx>
  • Date: Fri, 28 Oct 2011 23:29:54 +0700

Hello Tim,

> I don't know if you've ever been in a situation where your company was
> required to provide telephone support

Why telephone? I mean email/ticket support exclusively. As a
developer, I prefer communication in writing, it allows to describe
a situation exactly to be sure it would be understood correctly, and
to expect an exact, informative answer. I think most developers prefer
technical communication in writing too.

> The forums are their answer to this.  The forums are free, and you get
> not only Microsoft support but support from developers who have
> real-world experience.

You saw that I asked here but Matthew (the MS representative)
suggested to create a support request at MS site.

>> And these incidents are not easy to use - you must make a phone call
>> first to obtain a contract/ID. Such things should be more convenient.

> No.  If they were more convenient, they'd be flooded with idiotic
> requests and the prices would have to go up.

If phone support is complex and costly, why to have human operators to
assign contracts/IDs to MSDN subscribers? As a subscriber, I use my
email and ID to log in. For almost every commercial software product I
have, I can log in at product's site and create a support ticket. But
at MSDN site, I don't see such feature. Only a phone support is

Moreover, it is VERY hard to contact MS staff via email. Several years
ago, I had a problem with my credit card (my bank hadn't properly
activated it) so MS could not charge my card to renew my subscription.
It required to navigate many different pages at MS sites to find a
valid email address to write to. Why does MS prefer a phone support
to email one?



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