What is the ticket number for the HLK certification support request you opened?
From: wdmaudiodev-bounce@xxxxxxxxxxxxx <wdmaudiodev-bounce@xxxxxxxxxxxxx> on
behalf of Vincent Burel (VB-Audio) <vincent.burel@xxxxxxxxxxxx>
Sent: Thursday, November 15, 2018 10:16:30 AM
To: wdmaudiodev@xxxxxxxxxxxxx; Pete Brown (WDG/PAX)
Subject: [wdmaudiodev] Re: Question about IAudioSessionControl & Candy Crush
Tim, don’t understand your intervention…
… but anyway, as you can see on the picture, the Windows Volume Mixer display
2 volume controls for Candy Crush Soda Saga..
Everybody can see that and remark that only one is working… someone at
Microsoft should have even seen that first…
For the rest of your comment (that I don’t understand how you can make it. You
are not expected to know what I do or not) I can take it as an opportunity to
let you know, that I’m not only asking on this list, even if Matthew is finally
the only one replying to my questions at the end…
So I ‘ve opened a ticket at Microsoft Support about the HLK certification
process in September,
Then I get in contact with Yuankai Fan, Stone Chen, Tianwei Yang, Sai Krishna
Alapaka from Microsoft Support
who are expected to find out why the HLK Certification process does not work
with the SYSVAD audio driver example : especially the following test:
Audio Codec – Class Driver Audio Logo Test – Certification - Desktop
Audio Codec – Audio Logo Test – Glitch –
But I got no reply for the moment.
I’ve also contacted Girish Pattabiraman & Adonais Romero Gonzalez who are
developing the SYSVAD official audio driver example for Microsoft
I’ve asked them if they test the SYSVAD with current HLK test in their
They reply: “We do not run HLK as part of our development cycle.”
I’ve asked why … no reply.
I also posted in different places: like in Windows Hardware Testing and
or directly on the SYSVAD Github
But I got no reply too...
I also put the simple question to Matthew van Eerde & Pete Brown:
“Why the official audio driver example for Win10 is not certifiable by the HLK
and how Microsoft expects to see audio board manufactures provide certifiable
driver in this condition ? “
And I got no reply too…
So if you know a more efficient channel than this mailinglist to get a response
from Microsoft or
simply to get in touch with Microsoft guy having experience in SYSVAD HLK
certification , please le me know !
De : wdmaudiodev-bounce@xxxxxxxxxxxxx [mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx]
De la part de Tim Roberts
Envoyé : jeudi 15 novembre 2018 18:21
À : wdmaudiodev@xxxxxxxxxxxxx; 'Pete Brown (WDG/PAX)'
Objet : [wdmaudiodev] Re: Question about IAudioSessionControl & Candy Crush
Vincent Burel (VB-Audio) wrote:
Candy Crush Soda Saga is used by millions of users since years on WIN10… I
cannot be the one who fill the bug in Feedback Hub, it is statistically not
Of course it is. What is the statistical likelihood that any other Candy Crush
user has ever enumerated the audio sessions when that app is running, or cares
one whit that there are two entries in the audio mixer? It doesn't affect
usability in any way
When I put a question regarding audio driver here, I get no reply…, I remind
you that I’m still waiting replies regarding the HLK certification process that
no-one at Microsoft tested with the SYSVAD … Do you prefer I come back to these
I think you tend to lose track of the fact that this forum is NOT in any way an
official Microsoft support portal. This is a volunteer peer-support group,
which happens to have some extremely valuable participation by members of the
Microsoft audio team. No one is obligated in any way to respond to any of your
questions. If you want official answers, you need to go through the Microsoft
support process and pay to open a ticket.
Tim Roberts, timr@xxxxxxxxx<mailto:timr@xxxxxxxxx>
Providenza & Boekelheide, Inc.