I missed that the ISO had to be extracted, not just present on the target.
Looks like the doc file online just got updated a couple of days ago so I'm
not sure if that was just added or not. I'll say it was so I don't look so
dumb :-).
Thank you,
David A. Hoatson
From: wdmaudiodev-bounce@xxxxxxxxxxxxx <wdmaudiodev-bounce@xxxxxxxxxxxxx> On
Behalf Of Matthew van Eerde ("Matthew.van.Eerde")
Sent: Wednesday, November 17, 2021 10:51 AM
To: wdmaudiodev@xxxxxxxxxxxxx
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
Great. What was the solution?
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> <wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> > On Behalf Of David A. Hoatson
Sent: Wednesday, November 17, 2021 10:46 AM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
The support ticket solved the problem. I have now passed all of the tests
for W11. Thanks for your help.
Thank you,
David A. Hoatson
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> <wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> > On Behalf Of Matthew van Eerde
("Matthew.van.Eerde")
Sent: Wednesday, November 17, 2021 9:05 AM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
Thanks. If setup.exe launched but failed, the next step is to look at the
setup logs to see why it failed.
I don't know whether those logs are automatically gathered from the test
system and placed in the .hlkx. If so, you may be able to find them there.
If not, they should be available on the test machine in the locations
described here:
Windows Setup Log Files and Event Logs | Microsoft Docs
<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.micr
osoft.com%2Fen-us%2Fwindows-hardware%2Fmanufacture%2Fdesktop%2Fwindows-setup
-log-files-and-event-logs%3Fview%3Dwindows-11&data=04%7C01%7CMatthew.van.Eer
de%40microsoft.com%7C535b864d06694ca8485c08d9a9fa76a8%7C72f988bf86f141af91ab
2d7cd011db47%7C1%7C0%7C637727717324913800%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC
4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=cZSBYl
sNVropPfJb9SkchWdxOuFDR3DLVHiL8BhmT3w%3D&reserved=0>
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> <wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> > On Behalf Of David A. Hoatson
Sent: Tuesday, November 16, 2021 4:57 PM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
I did submit a support ticket as well which included the error messages and
the HLKX file.
Thank you,
David A. Hoatson
From: David A. Hoatson <dhoatson@xxxxxxxxxxxxxx
<mailto:dhoatson@xxxxxxxxxxxxxx> >
Sent: Tuesday, November 16, 2021 4:27 PM
To: 'wdmaudiodev@xxxxxxxxxxxxx' <wdmaudiodev@xxxxxxxxxxxxx
<mailto:wdmaudiodev@xxxxxxxxxxxxx> >
Subject: RE: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work
After an OS Upgrade
Here you go:
I think this is the same error listed in the first MS Forum l sent.
Thank you,
David A. Hoatson
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> <wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> > On Behalf Of Matthew van Eerde
("Matthew.van.Eerde")
Sent: Tuesday, November 16, 2021 4:07 PM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
What do you see if you right-click the failing task "OSUpgrade"? Send me a
screenshot.
(Also, my previous suggestion to open a support ticket stands)
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> <wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> > On Behalf Of David A. Hoatson
Sent: Tuesday, November 16, 2021 3:37 PM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
*smiles* well, I learned something new. I didn't know you can find log
files that way. Would you like me to send you the log files directly to
your email? Not sure you want me to attach the ZIP file to the forum.
I had a look through and couldn't see why the OSUpgrade is failing, just
that it did.
Thank you,
David A. Hoatson
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> <wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> > On Behalf Of Matthew van Eerde
("Matthew.van.Eerde")
Sent: Tuesday, November 16, 2021 3:24 PM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
What do you see if you right-click the failing task "OSUpgrade"?
"Run Test" didn't run because OSUpgrade failed.
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> <wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> > On Behalf Of David A. Hoatson
Sent: Tuesday, November 16, 2021 3:18 PM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
Hum. I was hoping for a better solution since the support ticket route is
very, very slow.
Here is a screen shot of the non-information given by the HLK.
No log file is shown and the Run Test is "cancelled" I think because
OSUpgrade failed. Not sure how the system can do an OSUpgrade when Windows
11 is already at the latest version.
Thank you,
David A. Hoatson
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> <wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> > On Behalf Of Matthew van Eerde
("Matthew.van.Eerde")
Sent: Tuesday, November 16, 2021 1:59 PM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
*scratches chin*
Open a support ticket and attach the .hlkx; that will get routed to the test
owner
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>
<wdmaudiodev-bounce@xxxxxxxxxxxxx> On Behalf Of David A. Hoatson
Sent: Tuesday, November 16, 2021 1:45 PM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
I didn't see a test log or result file. It seems like the test didn't
actually run. Tried multiple times and the "Run Test" item has the
"Cancelled" icon.
Thank you,
David A. Hoatson
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> <wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> > On Behalf Of Matthew van Eerde
("Matthew.van.Eerde")
Sent: Tuesday, November 16, 2021 1:34 PM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After
an OS Upgrade
What does the log say?
From: wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> <wdmaudiodev-bounce@xxxxxxxxxxxxx
<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> > On Behalf Of David A. Hoatson
Sent: Tuesday, November 16, 2021 1:31 PM
To: wdmaudiodev@xxxxxxxxxxxxx <mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [EXTERNAL] [wdmaudiodev] Windows 11 HLK Verify APOs Work After an
OS Upgrade
Hello All,
The only test that is failing for us on Windows 11 HLK is the "Verify APOs
Work After an OS Upgrade". I have found a couple of instances of people
asking questions about it on the MS Forums:
https://docs.microsoft.com/en-us/answers/questions/561072/windows-11-hlk-ver
ify-apos-work-after-an-os-upgrad.html
<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.micr
osoft.com%2Fen-us%2Fanswers%2Fquestions%2F561072%2Fwindows-11-hlk-verify-apo
s-work-after-an-os-upgrad.html&data=04%7C01%7CMatthew.van.Eerde%40microsoft.
com%7C535b864d06694ca8485c08d9a9fa76a8%7C72f988bf86f141af91ab2d7cd011db47%7C
1%7C0%7C637727717324923751%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQI
joiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=LEQQ%2FVqFRBfmuL0CxsI
Nj8filCCzcpThtam9MHQIMR8%3D&reserved=0>
https://docs.microsoft.com/en-us/answers/questions/603875/audio-test-item.ht
ml
<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.micr
osoft.com%2Fen-us%2Fanswers%2Fquestions%2F603875%2Faudio-test-item.html&data
=04%7C01%7CMatthew.van.Eerde%40microsoft.com%7C535b864d06694ca8485c08d9a9fa7
6a8%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637727717324933707%7CUnknow
n%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6
Mn0%3D%7C2000&sdata=aC4U9lLWFE1%2FK116nZgYi8M551DsJLSYIGsV8M9k7ug%3D&reserve
d=0>
with no responses from Microsoft.
Can Microsoft confirm that we can leave that test off the list and still
pass HLK certification? If not, how do we pass this test since it seems to
not really be doing anything on our test setup (just fails without actually
testing anything)?
Thank you,
David A. Hoatson
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