[wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an OS Upgrade

  • From: "Matthew van Eerde" <dmarc-noreply@xxxxxxxxxxxxx> ("Matthew.van.Eerde")
  • To: "wdmaudiodev@xxxxxxxxxxxxx" <wdmaudiodev@xxxxxxxxxxxxx>
  • Date: Wed, 17 Nov 2021 18:50:55 +0000

Great. What was the solution?

From: wdmaudiodev-bounce@xxxxxxxxxxxxx <wdmaudiodev-bounce@xxxxxxxxxxxxx> On 
Behalf Of David A. Hoatson
Sent: Wednesday, November 17, 2021 10:46 AM
To: wdmaudiodev@xxxxxxxxxxxxx
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an 
OS Upgrade

The support ticket solved the problem.  I have now passed all of the tests for 
W11.  Thanks for your help.

Thank you,

David A. Hoatson

From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> 
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> On 
Behalf Of Matthew van Eerde ("Matthew.van.Eerde")
Sent: Wednesday, November 17, 2021 9:05 AM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an 
OS Upgrade

Thanks. If setup.exe launched but failed, the next step is to look at the setup 
logs to see why it failed.

I don't know whether those logs are automatically gathered from the test system 
and placed in the .hlkx. If so, you may be able to find them there. If not, 
they should be available on the test machine in the locations described here:

Windows Setup Log Files and Event Logs | Microsoft 
Docs<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fwindows-hardware%2Fmanufacture%2Fdesktop%2Fwindows-setup-log-files-and-event-logs%3Fview%3Dwindows-11&data=04%7C01%7CMatthew.van.Eerde%40microsoft.com%7C535b864d06694ca8485c08d9a9fa76a8%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637727717324913800%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=cZSBYlsNVropPfJb9SkchWdxOuFDR3DLVHiL8BhmT3w%3D&reserved=0>

From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> 
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> On 
Behalf Of David A. Hoatson
Sent: Tuesday, November 16, 2021 4:57 PM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an 
OS Upgrade

I did submit a support ticket as well which included the error messages and the 
HLKX file.

Thank you,

David A. Hoatson

From: David A. Hoatson <dhoatson@xxxxxxxxxxxxxx<mailto:dhoatson@xxxxxxxxxxxxxx>>
Sent: Tuesday, November 16, 2021 4:27 PM
To: 'wdmaudiodev@xxxxxxxxxxxxx' 
<wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>>
Subject: RE: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After 
an OS Upgrade

Here you go:

[cid:image001.jpg@01D7DBA0.FDA15CE0]

I think this is the same error listed in the first MS Forum l sent.

Thank you,

David A. Hoatson

From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> 
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> On 
Behalf Of Matthew van Eerde ("Matthew.van.Eerde")
Sent: Tuesday, November 16, 2021 4:07 PM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an 
OS Upgrade

What do you see if you right-click the failing task "OSUpgrade"? Send me a 
screenshot.

(Also, my previous suggestion to open a support ticket stands)

From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> 
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> On 
Behalf Of David A. Hoatson
Sent: Tuesday, November 16, 2021 3:37 PM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an 
OS Upgrade

*smiles* well, I learned something new...  I didn't know you can find log files 
that way.  Would you like me to send you the log files directly to your email?  
Not sure you want me to attach the ZIP file to the forum.

I had a look through and couldn't see why the OSUpgrade is failing, just that 
it did.

Thank you,

David A. Hoatson

From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> 
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> On 
Behalf Of Matthew van Eerde ("Matthew.van.Eerde")
Sent: Tuesday, November 16, 2021 3:24 PM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an 
OS Upgrade

What do you see if you right-click the failing task "OSUpgrade"?

"Run Test" didn't run because OSUpgrade failed.

From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> 
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> On 
Behalf Of David A. Hoatson
Sent: Tuesday, November 16, 2021 3:18 PM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an 
OS Upgrade

Hum... I was hoping for a better solution since the support ticket route is 
very, very slow.

Here is a screen shot of the non-information given by the HLK.

[cid:image002.jpg@01D7DBA0.FDA15CE0]

No log file is shown and the Run Test is "cancelled" I think because OSUpgrade 
failed.  Not sure how the system can do an OSUpgrade when Windows 11 is already 
at the latest version...

Thank you,

David A. Hoatson

From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> 
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> On 
Behalf Of Matthew van Eerde ("Matthew.van.Eerde")
Sent: Tuesday, November 16, 2021 1:59 PM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an 
OS Upgrade

*scratches chin*

Open a support ticket and attach the .hlkx; that will get routed to the test 
owner

From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> 
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> On 
Behalf Of David A. Hoatson
Sent: Tuesday, November 16, 2021 1:45 PM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an 
OS Upgrade

I didn't see a test log or result file.  It seems like the test didn't actually 
run.  Tried multiple times and the "Run Test" item has the "Cancelled" icon.

Thank you,

David A. Hoatson
From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> 
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> On 
Behalf Of Matthew van Eerde ("Matthew.van.Eerde")
Sent: Tuesday, November 16, 2021 1:34 PM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [wdmaudiodev] Re: [EXTERNAL] Windows 11 HLK Verify APOs Work After an 
OS Upgrade

What does the log say?

From: wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx> 
<wdmaudiodev-bounce@xxxxxxxxxxxxx<mailto:wdmaudiodev-bounce@xxxxxxxxxxxxx>> On 
Behalf Of David A. Hoatson
Sent: Tuesday, November 16, 2021 1:31 PM
To: wdmaudiodev@xxxxxxxxxxxxx<mailto:wdmaudiodev@xxxxxxxxxxxxx>
Subject: [EXTERNAL] [wdmaudiodev] Windows 11 HLK Verify APOs Work After an OS 
Upgrade

Hello All,

The only test that is failing for us on Windows 11 HLK is the "Verify APOs Work 
After an OS Upgrade".  I have found a couple of instances of people asking 
questions about it on the MS Forums:

https://docs.microsoft.com/en-us/answers/questions/561072/windows-11-hlk-verify-apos-work-after-an-os-upgrad.html<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fanswers%2Fquestions%2F561072%2Fwindows-11-hlk-verify-apos-work-after-an-os-upgrad.html&data=04%7C01%7CMatthew.van.Eerde%40microsoft.com%7C535b864d06694ca8485c08d9a9fa76a8%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637727717324923751%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=LEQQ%2FVqFRBfmuL0CxsINj8filCCzcpThtam9MHQIMR8%3D&reserved=0>

https://docs.microsoft.com/en-us/answers/questions/603875/audio-test-item.html<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fanswers%2Fquestions%2F603875%2Faudio-test-item.html&data=04%7C01%7CMatthew.van.Eerde%40microsoft.com%7C535b864d06694ca8485c08d9a9fa76a8%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637727717324933707%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=aC4U9lLWFE1%2FK116nZgYi8M551DsJLSYIGsV8M9k7ug%3D&reserved=0>

with no responses from Microsoft.

Can Microsoft confirm that we can leave that test off the list and still pass 
HLK certification?  If not, how do we pass this test since it seems to not 
really be doing anything on our test setup (just fails without actually testing 
anything)?

Thank you,

David A. Hoatson

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